Epic Clinical Service Desk Analyst
4 days ago
We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless operations of Epic applications.Responsibilities :Provide Tier 1 and Tier 2 support for Epic applications, troubleshooting issues related to Epic Caboodle, Epic Cogito, and other Epic modules. Act as the first point of contact for clinicians and end-users experiencing technical difficulties with Epic systems. Identify, document, and escalate complex issues to higher-level support teams as needed. Collaborate with IT, data analysts, and clinical stakeholders to ensure the integrity, availability, and performance of Epic applications. Assist in implementing system enhancements, updates, and configuration changes to optimize user experience. Support data extraction, reporting, and analytics through Epic Cogito and Caboodle, ensuring accurate and timely delivery of healthcare data. Maintain knowledge of Epic best practices and provide training and guidance to end-users when required. Monitor system performance, proactively identifying and resolving potential disruptions to clinical workflows. Follow ITIL service management practices, including incident, problem, and change management. Document troubleshooting steps and create knowledge base articles to improve service desk efficiency.Qualifications :Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field (or equivalent work experience). 2+ years of experience working with Epic Systems in a support or analyst role. Strong knowledge of Epic Caboodle and Epic Cogito, including experience with data modelling, ETL processes, and reporting. Familiarity with Epic's clinical modules and their impact on patient care workflows. Experience with SQL queries, reporting tools (Analytics or BI), and business intelligence platforms is a plus. Ability to diagnose, troubleshoot, and resolve Epic-related technical issues efficiently. Strong communication skills with the ability to interact effectively with clinicians, IT teams, and business stakeholders. Epic certifications in relevant modules (Caboodle, Cogito, or other applicable certifications) are preferred.Preferred Skills :Experience working in a healthcare IT environment or supporting a clinical service desk. Familiarity with ServiceNow, Jira, or other IT ticketing systems. Knowledge of healthcare compliance regulations (HIPAA, HITECH, etc.). Ability to work in a fast-paced environment with strong problem-solving skills.Mail your cv at simi@hiresquad.in or call at 8467054123
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Epic Cogito Data Analyst
2 weeks ago
New Delhi, India Insight Global Full timeCogito Data Analyst – Remote Role for U.S. Healthcare Projects (Based in India)Contract | 12-Month Assignment | Pacific Standard HoursTake your analytics career global! This is an opportunity to work remotely for a U.S. healthcare organization while being based in India. As an Epic Cogito Data Analyst, you’ll leverage your expertise to deliver...
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Epic Cogito Data Analyst
2 weeks ago
New Delhi, India Insight Global Full timeCogito Data Analyst – Remote Role for U.S. Healthcare Projects (Based in India) Contract | 12-Month Assignment | Pacific Standard Hours Take your analytics career global! This is an opportunity to workremotely for a U.S. healthcare organizationwhile being based in India. As anEpic Cogito Data Analyst , you’ll leverage your expertise to deliver...
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Epic Cogito Data Analyst
2 weeks ago
Delhi, India Insight Global Full timeCogito Data Analyst – Remote Role for U.S. Healthcare Projects (Based in India)Contract | 12-Month Assignment | Pacific Standard HoursTake your analytics career global! This is an opportunity to work remotely for a U.S. healthcare organization while being based in India. As an Epic Cogito Data Analyst, you’ll leverage your expertise to deliver...
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Epic Cogito Data Analyst
2 weeks ago
Delhi, India Insight Global Full time € 17,550Cogito Data Analyst – Remote Role for U.S. Healthcare Projects (Based in India)Contract | 12-Month Assignment | Pacific Standard HoursTake your analytics career global! This is an opportunity to work remotely for a U.S. healthcare organization while being based in India. As an Epic Cogito Data Analyst, you’ll leverage your expertise to deliver...
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Epic cogito data analyst
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Delhi, India Insight Global Full timeCogito Data Analyst – Remote Role for U. S. Healthcare Projects (Based in India)Contract | 12-Month Assignment | Pacific Standard HoursTake your analytics career global! This is an opportunity to work remotely for a U. S. healthcare organization while being based in India. As an Epic Cogito Data Analyst , you’ll leverage your expertise to deliver...
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Epic cogito data analyst
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Delhi, India Insight Global Full timeCogito Data Analyst – Remote Role for U. S. Healthcare Projects (Based in India)Contract | 12-Month Assignment | Pacific Standard HoursTake your analytics career global! This is an opportunity to work remotely for a U. S. healthcare organization while being based in India. As an Epic Cogito Data Analyst , you’ll leverage your expertise to deliver...
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Epic Cogito Data Analyst
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Delhi, India Insight Global Full timeCogito Data Analyst – Remote Role for U.S. Healthcare Projects (Based in India)Contract | 12-Month Assignment | Pacific Standard HoursTake your analytics career global! This is an opportunity to work remotely for a U.S. healthcare organization while being based in India. As an Epic Cogito Data Analyst, you’ll leverage your expertise to deliver...
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Epic Cogito Data Analyst
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Service Desk Analyst
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New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
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New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
