Senior Service Desk
3 weeks ago
️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues, optimizing workflows, and leading initiatives that enhance both efficiency and customer satisfaction.If you’re passionate about IT service management, enjoy working on challenging incidents, and want to contribute to next-gen AI-driven service desk transformation, we’d love to connect with you.Key ResponsibilitiesTicket Management & Escalations- Oversee and classify tickets into L1, L2, and L3 categories. - Conduct thorough Root Cause Analysis (RCA) for recurring incidents. - Drive timely closure of critical and high-impact issues.Reporting & Process Excellence- Develop and maintain MIS reports to track SLAs, KPIs, and trends. - Recommend process improvements to boost efficiency and customer satisfaction. - Utilize AI-enabled service desk tools to optimize workflows.Documentation & Knowledge Sharing- Document procedures, workflows, and RCA findings. - Maintain a comprehensive and standardized knowledge base. - Ensure documentation remains updated, structured, and accessible.Collaboration & Leadership- Partner with cross-functional teams to ensure smooth IT operations. - Mentor and provide guidance to junior team members. - Engage with business stakeholders to proactively address pain points.Skills & Qualifications- Bachelor’s in Computer Science, IT, or equivalent experience. - 8+ years of IT Service Desk / Technical Support experience. - Strong knowledge of ITIL practices, incident & problem management. - Proficiency in ServiceNow, Jira, BMC Remedy, or similar ticketing tools. - Expertise in RCA, MIS reporting, and KPI tracking. - Strong analytical, communication, and documentation skills. - Preferred Certifications: MCSE, CompTIA A+, or equivalent. - Hands-on exposure to AI/automation tools in service desk operations.Nice to Have- ITIL Certification (Foundation / Intermediate). - Cloud support experience (Azure, AWS, GCP). - Scripting/automation expertise to enhance service desk workflows.Why Join Us?- Be at the forefront of IT service transformation with AI-driven tools. - Opportunity to lead escalations and critical problem-solving initiatives. - A collaborative, growth-focused work culture with global exposure. - Hybrid/remote flexibility for a better work-life balance.Apply now and be the driving force in redefining IT service excellence
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Senior Service Desk
4 weeks ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location:Bangalore (Hybrid/Remote) Experience:8+ YearsAbout the Role We are looking for a highly skilledSenior Service Desk Associateto elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Service Desk Manager
6 days ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Specialist
3 weeks ago
New Delhi, India CBTS Full time- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field. - 4-5 of experience in IT support, with a demonstrated record in a senior or lead role. - Profound technical knowledge with the ability to troubleshoot a broader range of hardware, software, and network issues. - Exceptional verbal and written communication...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
1 hour ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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IT Service Desk Manager
3 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Senior IT Support Analyst
1 week ago
New Delhi, India The Trade Desk Full timeThis job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Senior IT Support Analyst Location: New Delhi Type: Full-Time Experience: Mid Level Industries: Online Advertising, Internet, Marketing & Advertising Compensation:...
