Service Desk Lead
3 weeks ago
About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Role:Service Desk Lead Key Skills :Service Desk , Workflow Managment , Service now , ITIL , ITSM Job Type : Contract Experience:12+ Years Work Location:Kengeri, Bangalore Payroll on :People Prime World Wide Notice :Immediate and 15 daysJob Description:Service Desk Lead Roles and Responsibilities 1 Leadership Team Management Supervise and mentor service desk analysts and technicians Allocate tasks and manage shift schedules to ensure adequate coverage Conduct performance reviews and provide feedback for continuous improvement Foster a collaborative and customerfocused team culture 2 Incident Request Management Oversee the logging categorization prioritization and resolution of incidents and service requests Ensure adherence to SLAs Service Level Agreements and KPIs Key Performance Indicators Escalate unresolved issues to appropriate support teams or vendors 3 Process Improvement Documentation Develop and maintain standard operating procedures SOPs and knowledge base articles Identify recurring issues and recommend process improvements or automation opportunities Ensure compliance with ITIL best practices and organizational policies 4 Communication Stakeholder Engagement Act as the primary point of contact for escalations and service deskrelated communications Provide regular updates to management on service desk performance and challenges Collaborate with other IT teams to ensure seamless service delivery 5 Reporting Analytics Generate and analyze service desk performance reports Track trends in incidents and requests to inform strategic decisions Present insights and recommendations to leadership 6 Training Development Organize training sessions for new and existing team members Stay updated with the latest tools technologies and service management practices Promote continuous learning and professional development within the team 7 Tool Technology Management Administer and optimize service desk tools and ticketing systems Coordinate with vendors for tool upgrades support and integration
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Service Desk Lead
9 hours ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
9 hours ago
New Delhi, India ADP Full timeManages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...
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Service Desk Manager
4 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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IT Service Desk Manager
4 days ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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Service Desk Agent
7 days ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:- Should be customer centric and understand the Service Desk (SD) support function. - Candidate should be proficient in written and verbal English to provide the required IT services. - Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Agent
5 days ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk
1 week ago
New Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 3 – 8 Yrs Location - Bengaluru/Chennai What we are looking forMust HaveShould be customer centric and understand the Service Desk (SD) support function....
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Service Desk Engineer
2 days ago
New Delhi, India Peoplefy Full timeHi Everyone,We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune.Please refer below JD and share your resume on alisha.sh@peoplefy.com if you can join within 15 days.Job description:- Looking for 3+ years of experience in L1 Support & Windows operating system - Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system...
