Service Desk Lead
2 hours ago
About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Role:Service Desk Lead Key Skills :Service Desk , Workflow Managment , Service now , ITIL , ITSM Job Type : Contract Experience:12+ Years Work Location:Kengeri, Bangalore Payroll on :People Prime World Wide Notice :Immediate and 15 daysJob Description:Service Desk Lead Roles and Responsibilities 1 Leadership Team Management Supervise and mentor service desk analysts and technicians Allocate tasks and manage shift schedules to ensure adequate coverage Conduct performance reviews and provide feedback for continuous improvement Foster a collaborative and customerfocused team culture 2 Incident Request Management Oversee the logging categorization prioritization and resolution of incidents and service requests Ensure adherence to SLAs Service Level Agreements and KPIs Key Performance Indicators Escalate unresolved issues to appropriate support teams or vendors 3 Process Improvement Documentation Develop and maintain standard operating procedures SOPs and knowledge base articles Identify recurring issues and recommend process improvements or automation opportunities Ensure compliance with ITIL best practices and organizational policies 4 Communication Stakeholder Engagement Act as the primary point of contact for escalations and service deskrelated communications Provide regular updates to management on service desk performance and challenges Collaborate with other IT teams to ensure seamless service delivery 5 Reporting Analytics Generate and analyze service desk performance reports Track trends in incidents and requests to inform strategic decisions Present insights and recommendations to leadership 6 Training Development Organize training sessions for new and existing team members Stay updated with the latest tools technologies and service management practices Promote continuous learning and professional development within the team 7 Tool Technology Management Administer and optimize service desk tools and ticketing systems Coordinate with vendors for tool upgrades support and integration
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Service Desk Lead
19 hours ago
Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Manager
6 days ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Senior Service Desk
3 weeks ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
4 weeks ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location:Bangalore (Hybrid/Remote) Experience:8+ YearsAbout the Role We are looking for a highly skilledSenior Service Desk Associateto elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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IT Service Desk Manager
3 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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IT Service Desk Excellence
3 weeks ago
New Delhi, India Kantar Full timeAbout Us :- Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers. We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets.About...
