Service Desk

4 days ago

Delhi, India Tata Consultancy Services Full time

Grade
- BPO 1/2

Skill
- Service Desk

Location
- Noida

**Skill Set**:

- 1-2 years of experience as a **Help Desk Analyst** or other customer support role
- Good understanding of HR systems and processes
- Problem solving skills are associated with an HR Administrativeenvironment.
- Good Strong written and verbal communication skills
- 80 TO 90% Transactional, 10% Voice
- Strong knowledge of HR process
- Prefer locomotor disability.

**Job Description / Responsibilities**:
The HR helpdesk administrator will be the first point of contact forusers of the new SuccessFactors HR system, working as a conduit betweenemployees, managers, Local HR and HR systems teams to ensure that enquiries aremanaged effectively.

This role will provide critical support to a newly implemented system.

It will provide critical support, both to system users (employees andmanagers) and to support teams (Local HR and HR Systems teams)

As a new service function,it will test and improve HR Service Centre processes and will be accountablefor excellent customer service responsibilities

Qualifications :BACHELOR OF COMMERCE

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