Service desk specialist
2 days ago
Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve as an escalation point for Level 1 agents on complex technical issues.Troubleshoot and resolve incidents related to networking, Vo IP, Microsoft applications, and business systems.Document and track detailed ticket activities until resolution.Collaborate with teams to diagnose and resolve recurring technical issues.Create knowledge base entries for repeatable solutions.Make outbound calls to customers as part of incident resolution.Monitor system alerts and proactively address potential issues.Education & Certifications:High School diploma required.ITIL Foundations Certification is required.Comp TIA Net+, CCENT preferred.CCNA desired.Experience:3+ years of experience in a Service Desk or technical support environment.Special Knowledge, Skills, and Abilities:Strong understanding of networking fundamentals, Windows OS, and Office applications.Excellent customer service, communication, and conflict resolution skills.Experience with Service Now or similar ITSM platforms.Ability to work independently and remotely when required.
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Service Desk Specialist
18 hours ago
New Delhi, India Tata Consultancy Services Full timeService Desk Specialist Exp- 4 to 8 years Location- Kolkata Immediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills. Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. Team player and ready to manage shared account model...
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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Service Desk Specialist
2 weeks ago
Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune3+ Years Exp – Pune &...
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Service Desk Specialist
18 hours ago
New Delhi, India CBTS Full timeJob Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:-...
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Service Desk Specialist
1 week ago
New Delhi, India N Consulting Global Full timeJob TitleService Desk Specialist (Network Dispatch & Smart Hands Coordination)LocationRemote/Hybrid (Global coverage) — Shift-based, 24×7 rotationEmployment TypeFull-time (rotational shifts, weekends/holidays as scheduled)Reports ToService Desk Manager / Network Operations LeadRole SummaryYou will be the front door for global Network Hands & Feet (H&F)...
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Service Desk Specialist
1 week ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Experience – PuneKey Skills Required:• Strong communication (verbal & written)•...
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Service Desk Specialist
1 week ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Exp – PuneKey Skills Required:• Strong communication (verbal & written)• Analytical...
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Service Desk Specialist
4 weeks ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune & Bangalore3+ Years Exp –...