Service Desk Specialist
17 hours ago
Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:- Serve as an escalation point for Level 1 agents on complex technical issues. - Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems. - Document and track detailed ticket activities until resolution. - Collaborate with teams to diagnose and resolve recurring technical issues. - Create knowledge base entries for repeatable solutions. - Make outbound calls to customers as part of incident resolution. - Monitor system alerts and proactively address potential issues.Education & Certifications:- High School diploma required. - ITIL Foundations Certification is required. - CompTIA Net+, CCENT preferred. - CCNA desired.Experience:- 3+ years of experience in a Service Desk or technical support environment.Special Knowledge, Skills, and Abilities:- Strong understanding of networking fundamentals, Windows OS, and Office applications. - Excellent customer service, communication, and conflict resolution skills. - Experience with ServiceNow or similar ITSM platforms. - Ability to work independently and remotely when required.
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Service Desk Specialist
17 hours ago
New Delhi, India Tata Consultancy Services Full timeService Desk Specialist Exp- 4 to 8 years Location- Kolkata Immediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills. Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. Team player and ready to manage shared account model...
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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Service Desk Specialist
1 week ago
New Delhi, India N Consulting Global Full timeJob TitleService Desk Specialist (Network Dispatch & Smart Hands Coordination)LocationRemote/Hybrid (Global coverage) — Shift-based, 24×7 rotationEmployment TypeFull-time (rotational shifts, weekends/holidays as scheduled)Reports ToService Desk Manager / Network Operations LeadRole SummaryYou will be the front door for global Network Hands & Feet (H&F)...
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Service Desk Specialist
1 week ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Experience – PuneKey Skills Required:• Strong communication (verbal & written)•...
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Service Desk Specialist
1 week ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | PuneLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:1+ Years Exp – PuneKey Skills Required:• Strong communication (verbal & written)• Analytical...
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Service Desk Specialist
4 weeks ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune & Bangalore3+ Years Exp –...
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Service Desk Specialist
2 weeks ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | Pune & BangaloreLooking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.️ Open Positions:Freshers (Technical Background) – Pune1+ Years Exp – Pune & Bangalore3+ Years Exp –...
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Service Desk Specialist
2 weeks ago
New Delhi, India Live Connections Full timeWe Are Hiring – Service Desk (L1) Support | Pune & Bangalore Looking to work with a global leader in Business Process Management? We are hiringmultiple Service Desk (L1) Support rolesacross experience levels forfull-time, work-from-officepositions. ️Open Positions: Freshers (Technical Background) – Pune 1+ Years Exp – Pune & Bangalore 3+ Years Exp...
