Service Desk Specialist

16 hours ago

New Delhi, India Tata Consultancy Services Full time

Service Desk Specialist Exp- 4 to 8 years Location- Kolkata Immediate joiners preferredResponsibilitiesAssociate should be able to work on different application issues with Good Troubleshooting Skills. Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. Team player and ready to manage shared account model with 24*7 support (managing multiple accounts). Required SkillsITIL ITSM International Voice Experience Technical support Excellent communication skills Voice Support Experience L1 Technical support experience for retail domain Hands on experience of Service Now ticketing tool & Active directory will be an added advantage Chat Support experience Should be familiar with remote support for end users Ready to work in a 24*7 environment Comfortable with Rotational shifts & Rotational WO Minimum 2.5 years commitment to work with project Clearing Customer Evaluation is a must to work for the project

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