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Front Desk Executive

3 weeks ago

Okhla Delhi Delhi, India Quench & Company Full time

providing accurate and timely information, managing payments, and maintaining accurate records of sales and purchases.

**Responsibilities**:
1. Greet and welcome customers as they arrive at the front desk: As the first point of contact for customers, the Front Desk Executive for POS will be responsible for greeting and welcoming customers in a friendly and professional manner. They will need to create a positive first impression of the organization and make customers feel welcome and valued.

2. Receive and handle all customer inquiries, complaints, and feedback: The Front Desk Executive for POS will be responsible for answering customer inquiries and addressing any complaints or feedback in a timely and efficient manner. They will need to provide accurate information to customers and ensure that their concerns are addressed appropriately.

3. Provide accurate and timely information to customers regarding product and service offerings: The Front Desk Executive for POS will be responsible for providing accurate and up-to-date information to customers regarding the organization's products and services.

They will need to be knowledgeable about the organization's offerings and be able to answer customer inquiries.

4. Prepare and maintain estimates and bills for customers: The Front Desk Executive for POS will be responsible for preparing estimates and bills for customers. They will need to ensure that all charges are accurately calculated and that invoices are generated in a timely manner. They will also need to maintain accurate records of all estimates and bills.

5. Process and manage all sales and purchase orders: The Front Desk Executive for POS will be responsible for processing all sales and purchase orders. They will need to ensure that orders are accurately processed and that customers receive their orders in a timely manner. They will also need to manage all purchase orders and ensure that vendors are paid on time.

6. Manage dispatches and maintain records of all orders: The Front Desk Executive for POS will be responsible for managing all dispatches and maintaining accurate records of all orders. They will need to ensure that orders are dispatched on time and that customers receive their orders in good condition. They will also need to maintain accurate records of all dispatches.

7. Maintain and update records of all financial transactions using Tally software: The Front Desk Executive for POS will be responsible for maintaining accurate records of all financial transactions using Tally software. They will need to ensure that all transactions are recorded accurately and that all financial records are up to date.

8. Monitor and manage inventory levels and stock levels: The Front Desk Executive for POS will be responsible for monitoring and managing inventory levels and stock levels. They will need to ensure that inventory is always available and that stock levels are maintained at an appropriate level.

9. Coordinate with other departments to ensure timely delivery of goods and services: The Front Desk Executive for POS will need to coordinate with other departments to ensure timely delivery of goods and services. They will need to work closely with the sales, production, and logistics teams to ensure that customers receive their orders on time.

10. Prepare and submit daily sales and purchase reports to management: The Front Desk Executive for POS will be responsible for preparing and submitting daily sales and purchase reports to management. They will need to ensure that all reports are accurate and up to date.

11. Ensure a clean and organized work environment at the front desk: The Front Desk Executive for POS will be responsible for ensuring that the front desk area is clean and always organized. They will need to ensure that all documents and records are properly filed and that the front desk area is free from clutter.

**Requirements**:

- Diploma /bachelor’s degree in business administration or a related field
- At least 2- 3 years of experience in a front desk or customer service role
- Good typing skills and proficiency in Tally software
- Excellent communication and interpersonal skills
- Strong organizational and multitasking skills
- Ability to work in a fast-paced environment and manage multiple priorities.
- Attention to detail and accuracy.
- Knowledge of sales and purchase processes and procedures
- Ability to work independently and as part of a team.

Working Conditions:
The Front Desk Executive for POS will work in an office environment, with regular hours from

Monday to Saturday. Some overtime or weekend work may be required to meet deadlines or during peak sales periods. The role may involve standing or sitting for extended periods and requires good communication skills and the ability to multitask.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Abilit