Human Capital Service Desk Specialist

4 weeks ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Family:

Corporate Services General (India)


Travel Required:

None


Clearance Required:

None

Job Summary:

Guidehouse is seeking an HR Shared Services Professional to support our team. The ideal candidate will have a strong background in Human Resources, excellent communication skills, and a customer-centric approach.

Key Responsibilities:

  • Provide first-level support for HR-related inquiries from employees, managers, executives, and HR colleagues
  • Manage the HR Case Management system by addressing concerns, routing for escalation, and completion
  • Proactively maintain and administer accurate and timely HR data in our global Human Capital Management system (HCM)
  • Input, update, and reconcile data as required to ensure information is current and accurate in our HCM
  • Support HR administrative processes, including new hires, transfers, salary changes, special payments, job data changes, terminations, unemployment compensation, verification of employment, and contingent worker management
  • Contribute to the development of the HR knowledge base to help employees quickly find answers to their questions via self-service
  • Troubleshoot HR-related issues or re-route if questions should be answered by subject matter experts
  • Test new HCM enhancements prior to general release
  • Identify areas of improvement in HR processes and documentation
  • Participate in ad-hoc HR projects as directed by the team leader

Requirements:

  • Degree from an accredited university plus 1 year of professional experience or 3+ years of professional experience in lieu of degree
  • Solid verbal and written communication skills (English)
  • Possess a strong customer service orientation while maintaining a high level of integrity and confidentiality with each interaction
  • Familiarity and understanding of HR policies and procedures
  • Strong Microsoft PowerPoint, Excel, Word, and Outlook skills

Preferred Qualifications:

  • Experience with Workday and/or Service Now

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.



  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Overview:Guidehouse is seeking an HR professional to support the company's human capital management functions. The ideal candidate will have a strong understanding of HR policies and procedures, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Provide first-level support for HR-related inquiries...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Overview:Guidehouse is seeking an HR Shared Services Professional to support our team. The ideal candidate will have a strong background in Human Resources, excellent communication skills, and a passion for delivering exceptional customer service.Key Responsibilities:Provide first-level support for HR-related inquiries from employees, managers, and...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:Corporate Services General (India)Travel Required:NoneClearance Required:NoneAbout the Role:Guidehouse is seeking an HR professional to provide support for employees, managers, and HR colleagues regarding HR procedures and processes. The successful candidate will be detail-oriented, flexible, and possess a problem-solving mindset.Key...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    About the JobGuidehouse is seeking a skilled HR Shared Services Professional to join our team in India. This role offers an exciting opportunity to build upon your knowledge across all HR functions, develop problem-solving skills, and work in a fast-paced environment.Job Responsibilities:Provide first-level support for questions from employees, managers,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    As an HR Service Desk Specialist at Guidehouse, you will be the first point of contact for employees, managers, executives, and HR colleagues regarding HR procedures and processes. This role requires excellent communication skills, attention to detail, and the ability to maintain confidentiality.Key Responsibilities:Provide timely and accurate support to...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job OverviewGuidehouse seeks a skilled Service Desk Support Specialist to join our team. The ideal candidate will have experience in supporting global users and possess excellent communication skills.ResponsibilitiesThe Service Desk Support Specialist will be responsible for:Responding to and resolving technical issues through discussions with users,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:User Support (India)Travel Required:NoneClearance Required:NoneKey Responsibilities:Requirements:A successful Service Desk Support Specialist will have worked as a Service Desk Engineer where supporting Global users is mandatory.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing exceptional support to our global users, resolving technical issues, and ensuring seamless service delivery.Key Responsibilities:Provide timely and effective support to global users, troubleshooting and...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse is seeking a skilled Service Desk Engineer to support our global users. The ideal candidate will have experience working in a service desk environment, supporting users with technical issues, and coordinating with vendors and support staff to resolve problems.Key Responsibilities:Respond to and diagnose technical issues through...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job OverviewGuidehouse is seeking a highly skilled HR Shared Services Professional to support our growing team. This role requires a detail-oriented individual with excellent communication skills, who can effectively manage HR processes and procedures.Key ResponsibilitiesHR Support: Provide first-level support to employees, managers, and HR colleagues...

  • Service Desk Analyst

    2 weeks ago


    Thiruvananthapuram, Kerala, India Wipro Full time

    WALK-IN DRIVEJob OverviewWe are seeking a skilled Service Desk Analyst to join our team at Wipro. As a key member of our support team, you will be responsible for providing high-quality technical support to our customers.Key ResponsibilitiesAssist customers with applications problems, system administration issues, or network concerns.Diagnose, prioritize,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Overview:Guidehouse is seeking an HR professional to support the Human Capital Management team. We are looking for a candidate with excellent communication skills and a detail-oriented approach to handle HR-related inquiries and administrative tasks.Key Responsibilities:HR Support: Provide first-level support for employees, managers, and HR colleagues...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    About the Role:We are seeking a highly skilled IT Service Desk Engineer to join our team at Guidehouse. As a key member of our support team, you will be responsible for providing exceptional technical support to our global users.Key Responsibilities:Respond to and resolve technical issues reported by users in a timely and efficient mannerCollaborate with...

  • Front Desk Team Lead

    2 weeks ago


    Thiruvananthapuram, Kerala, India ASCENT STAFFING SOLUTIONS PRIVATE LIMITED Full time

    Job Summary:We are seeking a highly skilled Front Desk Executive to join our team at ASCENT STAFFING SOLUTIONS PRIVATE LIMITED. The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to multitask with ease.Key Responsibilities:Greet and welcome guests, responding to their inquiries and providing...


  • Thiruvananthapuram, Kerala, India Gokulam Grand Trivandrum Full time

    • Key Responsibilities:As a Food Preparation and Service Specialist at Gokulam Grand Trivandrum, you will be responsible for preparing consistent, high-quality food products while ensuring courteous, professional, efficient, and flexible service. This includes assisting the CDP and Sous Chef in cooking and maintaining clean stations.• Delivering...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack Support SpecialistAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at CareStack, a leading dental practice management platform. As a Product Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved promptly and...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack US Dentistry Support SpecialistAre you passionate about delivering exceptional customer support in the healthcare technology sector? Do you have a knack for troubleshooting and resolving complex technical issues?We are seeking a highly skilled Technical Product Support Specialist to join our team at CareStack. As a key member of our support team,...


  • Thiruvananthapuram, Kerala, India Muthoot Fincorp Ltd. Full time

    Muthoot Fincorp Ltd is a leading financial services company that requires an experienced Talent Acquisition Specialist to join its team at the Corporate Office in Trivandrum, Kerala. This role involves developing and implementing effective recruitment strategies to attract top talent.Estimated Salary: ₹30,00,000 - ₹50,00,000 per annum based on...


  • Thiruvananthapuram, Kerala, India Muthoot Fincorp Ltd. Full time

    About Muthoot Fincorp Ltd.Muthoot Fincorp Ltd is a leading organization in the financial services sector, committed to providing excellent customer service and innovative solutions. Our company values diversity, inclusivity, and collaboration, and we are looking for talented individuals who share our vision.Job OverviewWe are seeking an experienced Strategic...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job DescriptionWe are seeking a highly skilled Dental Software Support Specialist to join our team at CareStack™ - Dental Practice Management.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional support to our customers in the US dental industry. As a key member of our customer success team,...