Human Capital Service Desk Specialist

3 weeks ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Family:

Corporate Services General (India)


Travel Required:

None


Clearance Required:

None

About the Role:

Guidehouse is seeking an HR professional to provide support for employees, managers, and HR colleagues regarding HR procedures and processes. The successful candidate will be detail-oriented, flexible, and possess a problem-solving mindset.

Key Responsibilities:

  • Provide first-level support for HR-related questions and concerns
  • Manage the HR Case Management system by addressing concerns or routing for escalation and completion
  • Proactively maintain and administer accurate and timely HR data in the global Human Capital Management system
  • Support HR administrative processes, including new hires, transfers, salary changes, and terminations
  • Contribute to the development of the HR knowledge base to help employees find answers to their questions
  • Troubleshoot HR-related issues and test new system enhancements

Requirements:

  • Equivalent of a degree from an accredited university plus 1 year of professional experience or 3+ years of professional experience in lieu of degree
  • Solid verbal and written communication skills in English
  • Strong customer service orientation and ability to maintain confidentiality
  • Familiarity with HR policies and procedures
  • Strong Microsoft Office skills

Preferred Qualifications:

  • Experience with Workday and/or Service Now


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