Dental Software Support Specialist

4 days ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time
Job Description

We are seeking a highly skilled Dental Software Support Specialist to join our team at CareStack™ - Dental Practice Management.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional support to our customers in the US dental industry. As a key member of our customer success team, you will be responsible for delivering top-notch technical assistance via phone, email, or chat, ensuring timely and accurate responses to customer queries.

You will also be expected to identify customer needs, help customers navigate specific features, analyze and report product malfunctions, update internal databases with technical issue information, share feature requests and workarounds with the team, inform customers about new features, and follow up on technical issues to ensure resolution.

Your ability to multitask in a fast-paced environment, think critically, and communicate effectively will make you an ideal candidate for this role.

About Us

CareStack™ - Dental Practice Management is a venture-funded health-tech company engineering a powerful practice management cloud platform for dental practices in the US. Our innovative solution empowers large dental groups by increasing productivity, minimizing costs, and improving patient dental care.

Our mission is to deliver a world-class experience for our customers, and we're committed to building a team that shares our passion for healthcare innovation.

Requirements
  • Bachelor's degree in any discipline with excellent verbal and written communication skills
  • Experience as a first-line technical/product support specialist or similar role
  • Strong analytical, problem-solving, and system thinking abilities
  • Familiarity with the healthcare industry (a plus)
  • Experience using help desk software and remote support tools
  • System knowledge of enterprise ERP and CRM applications
What We Offer

As a Dental Software Support Specialist, you can expect a competitive salary of $65,000-$85,000 per year, depending on your level of experience. You'll also enjoy benefits such as comprehensive training, opportunities for career growth, and a dynamic work environment.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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