Service Desk Analyst

2 weeks ago


Thiruvananthapuram, Kerala, India Wipro Full time

WALK-IN DRIVE

Job Overview

We are seeking a skilled Service Desk Analyst to join our team at Wipro. As a key member of our support team, you will be responsible for providing high-quality technical support to our customers.

Key Responsibilities

  • Assist customers with applications problems, system administration issues, or network concerns.
  • Diagnose, prioritize, troubleshoot and resolve IT incidents reported by customers.
  • Identify and escalate tickets requiring urgent attention and action.
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.

Requirements

We are looking for a candidate with previous experience in IT helpdesk, excellent communications skills, and knowledge of ITIL Framework and Terminologies. The ideal candidate will also have a good understanding of Windows, Mac operating systems & VDI environments, as well as demonstrated problem-solving capabilities.

What We Offer

Our team is committed to providing excellent customer service and adhering to all service management principles. We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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