Technical Product Support Specialist

4 days ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time
CareStack US Dentistry Support Specialist

Are you passionate about delivering exceptional customer support in the healthcare technology sector? Do you have a knack for troubleshooting and resolving complex technical issues?

We are seeking a highly skilled Technical Product Support Specialist to join our team at CareStack. As a key member of our support team, you will be responsible for providing timely and accurate support to our customers, identifying customer needs, and helping them use specific features of our software.

Key Responsibilities:

  • Respond to customer queries via phone, email, or chat
  • Identify customer needs and provide personalized support
  • Analyse and report product malfunctions
  • Update internal databases with technical issue information
  • Share feature requests and workarounds with team members
  • Inform customers about new features and functionalities
  • Gather customer feedback and share with Product, Sales, and Marketing teams

Requirements:

  • Graduates in any discipline with excellent verbal and written communication skills
  • Experience as a First-line Technical/Product Support Specialist or similar role
  • Good analytical, problem-solving, and system thinking ability
  • Familiarity with the healthcare industry is a plus
  • Experience using help desk software and remote support tools
  • System knowledge of Enterprise ERP and CRM applications

Location: Trivandrum

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we conduct an initial shortlisting to identify candidates who closely match our requirements. If you do not receive a response from us, please understand that your profile has not been shortlisted at this time.



  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack Support SpecialistAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at CareStack, a leading dental practice management platform. As a Product Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved promptly and...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global users. This role requires excellent communication skills, as you will be interacting with users from various locations. You will also be responsible for coordinating and...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse seeks a skilled Technical Support Specialist to provide exceptional support to our global users. As a key member of our team, you will be responsible for resolving technical issues, managing vendor relationships, and maintaining a high level of customer satisfaction.Key Responsibilities:Respond to and resolve technical issues through...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStackTM - Dental Practice Management is seeking a highly skilled Product Support Specialist to join our team!Your Key ResponsibilitiesBe a specialist in the enterprise software of CareStack and the Business - US Dentistry - to support external stakeholders of the software platform.Respond to customer queries in a timely and accurate way,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Overview:Guidehouse is seeking a skilled Technical Product Analyst to join our team. As a Technical Product Analyst, you will play a critical role in analyzing requirements, developer experiences, performance metrics, and infrastructure trends.Key Responsibilities:Analyze complex technical systems and identify areas for improvementCollaborate with...


  • Thiruvananthapuram, Kerala, India Talent Corner Full time

    Key ResponsibilitiesAs a Technical Support Engineer at Talent Corner, you will be responsible for providing exceptional customer service and technical support to our clients.Fluency in written and verbal English is essential for effective communication.Experience with JIRA, Zendesk, Monday, and Slack environments is required.Strong problem-solving skills and...


  • Thiruvananthapuram, Kerala, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled Product Quality Assurance Specialist to join our team at Snaphunt. This is a unique chance to work with a well-established brand in IT Services and contribute to the success of our company.The RoleDevelop and execute comprehensive quality assurance plans to ensure the highest standards of quality in our...


  • Thiruvananthapuram, Kerala, India Talent Corner Full time

    Key ResponsibilitiesWe are seeking a skilled Technical Support Engineer to join our team at Talent Corner.Fluent written and verbal English communication skills are essential for this role.Experience with JIRA, Zendesk, Monday, and Slack environments is required.Strong problem-solving skills and a fast learning ability are necessary for success in this...


  • Thiruvananthapuram, Kerala, India Talent Corner Full time

    Key ResponsibilitiesEffective communication skills, with fluency in written and verbal English.Experience with JIRA, Zendesk, Monday, and Slack platforms.Strong problem-solving skills and a fast learning ability.Excellent client relationship and customer handling skills, particularly with US clients.About the RoleTalent Corner seeks a skilled Technical...


  • Thiruvananthapuram, Kerala, India Talent Corner Full time

    Key ResponsibilitiesWe are seeking a skilled Technical Support Engineer to join our team at Talent Corner.Key Skills and QualificationsFluent written and verbal communication skills in English.Experience with JIRA, Zendesk, Monday, and Slack platforms.Strong problem-solving skills and ability to learn quickly.Excellent client relationship and customer...


  • Thiruvananthapuram, Kerala, India Inspirisys Solutions Limited Full time

    Desktop Support SpecialistAt Inspirisys Solutions Limited, we are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for handling all hardware related issues, troubleshooting desktop, printers, LAN, and VPN related issues, and maintaining and troubleshooting application software.Key...


  • Thiruvananthapuram, Kerala, India Snaphunt Full time

    The OpportunityWe are seeking a skilled Product Quality Assurance Specialist to join our team at Snaphunt. As a Product Quality Assurance Specialist, you will be responsible for ensuring the quality of our products by identifying and reporting defects, and collaborating with cross-functional teams to resolve issues.Key Responsibilities:Conduct thorough...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job Title: Customer Support Specialist - Dental Practice ManagementWe are seeking a highly skilled Customer Support Specialist to join our team at CareStack. As a key member of our support team, you will be responsible for providing timely and accurate support to our customers, ensuring their success with our dental practice management software.Key...


  • Thiruvananthapuram, Kerala, India Inspirisys Solutions Limited Full time

    Desktop Support Engineer - Infrastructure SpecialistAt Inspirisys Solutions Limited, we are seeking a skilled Desktop Support Engineer to join our team. As a key member of our infrastructure team, you will be responsible for providing technical support and troubleshooting for desktop, printer, LAN, and VPN-related issues.Key Responsibilities:Resolve...


  • Thiruvananthapuram, Kerala, India Envestnet | Yodlee Full time

    About the Role:We're seeking a skilled Zoom Contact Center Technical Specialist to support our team at Envestnet | Yodlee.Key Responsibilities:Develop and maintain complex call flows, integrating with external applications and ensuring seamless customer experiences.Configure and manage queue settings, inboxes, and dispositions to optimize customer...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job Title: Customer Support Specialist - Dental Practice ManagementWe are seeking a highly skilled Customer Support Specialist to join our team at CareStack. As a key member of our customer success team, you will be responsible for providing timely and accurate support to our customers, ensuring their seamless experience with our dental practice management...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job Title: Customer Support Specialist - Phone Systems ExpertWe are seeking a highly skilled Customer Support Specialist to join our team at CareStack. As a key member of our support team, you will be responsible for providing timely and accurate Tier 1 support via email and live chat, focusing on resolving issues related to phone systems, call quality,...


  • Thiruvananthapuram, Kerala, India SVS Corporate Services Full time

    Job OverviewWe are seeking a seasoned Technical Lead-Embedded Zephyr RTOS Specialist to spearhead our esteemed client's project requirements. With 9 to 12 years of experience in Zephyr RTOS related development, the ideal candidate will possess a deep understanding of software requirements and specifications, coding standards, and best practices.Key...


  • Thiruvananthapuram, Kerala, India Inspirisys Solutions Limited Full time

    Job Title: Desktop Support EngineerAs a Desktop Support Engineer at Inspirisys Solutions Limited, you will be responsible for handling all hardware-related issues, troubleshooting desktop, printers, LAN, and VPN issues, and maintaining application software.Key Responsibilities:Installation, configuration, and troubleshooting of Outlook/mail clientMaintenance...

  • IT Support Specialist

    3 weeks ago


    Thiruvananthapuram, Kerala, India HR Consultant Full time

    Job Title: IT Support EngineerJob Summary:We are seeking an experienced IT Support Engineer to join our team in Calicut, India. The successful candidate will be responsible for providing technical support to our global users, coordinating IT services and projects, and working closely with our global support team.Key Responsibilities:Provide remote phone...