Product Support Liaison
2 weeks ago
About the Role
CareStackTM - Dental Practice Management is seeking a highly skilled Product Support Specialist to join our team
Your Key Responsibilities
- Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to support external stakeholders of the software platform.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and useful discussions with the team.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing team.
Requirements
- Graduates in any discipline with excellent verbal and written communication skills.
- Experience as a First line Technical/Product Support Specialist or similar role.
- Good analytical, problem-solving and system thinking ability.
- Familiar with healthcare Industry will be a plus.
- Experience using help desk software and remote support tools.
- System knowledge of Enterprise ERP and CRM applications.
- Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment.
Location
- Trivandrum
Job Type
- Full-time
Company
- CareStackTM - Dental Practice Management
About Us
CareStackTM empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care.
We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
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