Product Support Liaison

2 weeks ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

About the Role

CareStackTM - Dental Practice Management is seeking a highly skilled Product Support Specialist to join our team

Your Key Responsibilities

  1. Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to support external stakeholders of the software platform.
  2. Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  3. Identify customer needs and help customers use specific features.
  4. Analyse and report product malfunctions.
  5. Update our internal databases with information about technical issues and useful discussions with the team.
  6. Share feature requests and effective workarounds with team members.
  7. Inform customers about new features and functionalities.
  8. Follow up with customers to ensure their technical issues are resolved.
  9. Gather customer feedback and share with our Product, Sales and Marketing team.

Requirements

  • Graduates in any discipline with excellent verbal and written communication skills.
  • Experience as a First line Technical/Product Support Specialist or similar role.
  • Good analytical, problem-solving and system thinking ability.
  • Familiar with healthcare Industry will be a plus.
  • Experience using help desk software and remote support tools.
  • System knowledge of Enterprise ERP and CRM applications.
  • Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment.

Location

  • Trivandrum

Job Type

  • Full-time

Company

  • CareStackTM - Dental Practice Management

About Us

CareStackTM empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care.

We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.



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