Product Support Specialist

2 weeks ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

CareStack Support Specialist

About the Role

We are seeking a highly skilled Product Support Specialist to join our team at CareStack, a leading dental practice management platform. As a Product Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved promptly and efficiently.

Key Responsibilities

  • Provide timely and accurate support to customers via phone, email, or chat
  • Identify customer needs and help them use specific features of our platform
  • Analyze and report product malfunctions, and work with our team to resolve issues
  • Update our internal databases with information about technical issues and useful discussions with the team
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams

Requirements

  • Graduates in any discipline with excellent verbal and written communication skills
  • Experience as a First line Technical/Product Support Specialist or similar role
  • Good analytical, problem-solving, and system thinking ability
  • Familiarity with healthcare industry will be a plus
  • Experience using help desk software and remote support tools
  • System knowledge of Enterprise ERP and CRM applications
  • Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment

Location

  • Trivandrum

CareStack is a global health-tech venture engineering a powerful practice management cloud platform for dental practices in the US. We empower large dental groups as an all-in-one solution to increase productivity, minimize costs, and improve patient dental care.



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