IT Service Desk Professional

5 days ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

About the Role:

We are seeking a highly skilled IT Service Desk Engineer to join our team at Guidehouse. As a key member of our support team, you will be responsible for providing exceptional technical support to our global users.

Key Responsibilities:

  • Respond to and resolve technical issues reported by users in a timely and efficient manner
  • Collaborate with vendors and support staff to resolve hardware, software, and network problems
  • Demonstrate strong problem-solving skills and analytical thinking to resolve complex issues
  • Develop and maintain knowledge of ITIL framework and Information Security concepts
  • Utilize ticketing tools, such as ServiceNow, to manage and track incidents
  • Foster excellent communication skills to effectively interact with users and support staff

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in IT service desk or helpdesk role
  • Strong understanding of ITIL framework and Information Security concepts
  • Experience with ticketing tools, such as ServiceNow
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently

What We Offer:

Guidehouse offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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