IT Service Desk Professional
5 days ago
About the Role:
We are seeking a highly skilled IT Service Desk Engineer to join our team at Guidehouse. As a key member of our support team, you will be responsible for providing exceptional technical support to our global users.
Key Responsibilities:
- Respond to and resolve technical issues reported by users in a timely and efficient manner
- Collaborate with vendors and support staff to resolve hardware, software, and network problems
- Demonstrate strong problem-solving skills and analytical thinking to resolve complex issues
- Develop and maintain knowledge of ITIL framework and Information Security concepts
- Utilize ticketing tools, such as ServiceNow, to manage and track incidents
- Foster excellent communication skills to effectively interact with users and support staff
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT service desk or helpdesk role
- Strong understanding of ITIL framework and Information Security concepts
- Experience with ticketing tools, such as ServiceNow
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
What We Offer:
Guidehouse offers a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
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