HR Service Desk Specialist

1 week ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

As an HR Service Desk Specialist at Guidehouse, you will be the first point of contact for employees, managers, executives, and HR colleagues regarding HR procedures and processes. This role requires excellent communication skills, attention to detail, and the ability to maintain confidentiality.

Key Responsibilities:
  • Provide timely and accurate support to employees, managers, and HR colleagues via phone, email, or in-person.
  • Maintain the HR Case Management system by addressing concerns, escalating issues when necessary, and ensuring completion of tasks.
  • Proactively update and reconcile data in our global Human Capital Management system (HCM) to ensure information is current and accurate.
  • Support a range of HR administrative processes throughout the employee lifecycle, including new hires, transfers, salary changes, terminations, and verification of employment.
  • Contribute to the development of the HR knowledge base to enable employees to find answers to their questions quickly and easily via self-service.
Requirements:
  • A degree from an accredited university plus 1 year of professional experience or 3+ years of professional experience in lieu of a degree.
  • Solid verbal and written communication skills in English.
  • A strong customer service orientation with high integrity and confidentiality in each interaction.
  • Familiarity and understanding of HR policies and procedures.
  • Strong Microsoft Office skills, particularly in PowerPoint, Excel, Word, and Outlook.
Estimated Salary:

$65,000 - $80,000 per year, depending on location and experience.

About Us:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package reflecting our commitment to creating a diverse and supportive workplace.



  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job OverviewGuidehouse seeks a skilled Service Desk Support Specialist to join our team. The ideal candidate will have experience in supporting global users and possess excellent communication skills.ResponsibilitiesThe Service Desk Support Specialist will be responsible for:Responding to and resolving technical issues through discussions with users,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:User Support (India)Travel Required:NoneClearance Required:NoneKey Responsibilities:Requirements:A successful Service Desk Support Specialist will have worked as a Service Desk Engineer where supporting Global users is mandatory.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse is seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing exceptional support to our global users, resolving technical issues, and ensuring seamless service delivery.Key Responsibilities:Provide timely and effective support to global users, troubleshooting and...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse is seeking a skilled Service Desk Engineer to support our global users. The ideal candidate will have experience working in a service desk environment, supporting users with technical issues, and coordinating with vendors and support staff to resolve problems.Key Responsibilities:Respond to and diagnose technical issues through...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:Corporate Services General (India)Travel Required:NoneClearance Required:NoneAbout the Role:Guidehouse is seeking an HR professional to provide support for employees, managers, and HR colleagues regarding HR procedures and processes. The successful candidate will be detail-oriented, flexible, and possess a problem-solving mindset.Key...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Overview:Guidehouse is seeking an HR Shared Services Professional to support our team. The ideal candidate will have a strong background in Human Resources, excellent communication skills, and a passion for delivering exceptional customer service.Key Responsibilities:Provide first-level support for HR-related inquiries from employees, managers, and...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    About the JobGuidehouse is seeking a skilled HR Shared Services Professional to join our team in India. This role offers an exciting opportunity to build upon your knowledge across all HR functions, develop problem-solving skills, and work in a fast-paced environment.Job Responsibilities:Provide first-level support for questions from employees, managers,...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:Corporate Services General (India)Travel Required:NoneClearance Required:NoneJob Summary:Guidehouse is seeking an HR Shared Services Professional to support our team. The ideal candidate will have a strong background in Human Resources, excellent communication skills, and a customer-centric approach.Key Responsibilities:Provide first-level support...


  • Thiruvananthapuram, Kerala, India Genrobotic Innovations Private Limited Full time

    Job Title: HR Generalist Payroll SpecialistJob Summary:Genrobotic Innovations Private Limited is seeking an experienced HR Generalist Payroll Specialist to join our team. The successful candidate will be responsible for assisting in the processing of payroll, ensuring accurate data entry, and handling payroll queries and issues raised by employees....


  • Thiruvananthapuram, Kerala, India Ontrack HR Services Pvt LTD Full time

    Job SummaryWe are seeking a highly skilled Insurance Training Specialist to join our team at Ontrack HR Services Pvt LTD. As an Insurance Training Specialist, you will be responsible for training and developing our front line sales team.Key Responsibilities:Develop and implement training programs for front line sales teamConduct training sessions on IRDA...

  • Service Desk Analyst

    2 weeks ago


    Thiruvananthapuram, Kerala, India Wipro Full time

    WALK-IN DRIVEJob OverviewWe are seeking a skilled Service Desk Analyst to join our team at Wipro. As a key member of our support team, you will be responsible for providing high-quality technical support to our customers.Key ResponsibilitiesAssist customers with applications problems, system administration issues, or network concerns.Diagnose, prioritize,...


  • Thiruvananthapuram, Kerala, India Genrobotic Innovations Private Limited Full time

    Job Title: HR Generalist Payroll SpecialistJob Summary: We are seeking an experienced HR Generalist with a strong background in payroll management to join our team at Genrobotic Innovations Private Limited. The ideal candidate will have a deep understanding of HR processes and procedures, as well as excellent interpersonal and communication skills.Key...


  • Thiruvananthapuram, Kerala, India HR Bro Placement Services & HR Training Full time

    We are seeking a skilled Digital Marketing Specialist with SEO Focus to join our team at HR Bro Placement Services & HR Training.Key Responsibilities:Develop a content-based optimization platform for greater organic tractionPerform keyword research in coordination with business objectivesMaking strategies for SEO On-Page & Off-page optimization and suggest...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    About the Role:We are seeking a highly skilled IT Service Desk Engineer to join our team at Guidehouse. As a key member of our support team, you will be responsible for providing exceptional technical support to our global users.Key Responsibilities:Respond to and resolve technical issues reported by users in a timely and efficient mannerCollaborate with...


  • Thiruvananthapuram, Kerala, India HR Bro Placement Services & HR Training Full time

    We are seeking a skilled SEO Specialist to join our team at HR Bro Placement Services & HR Training.As a key member of our digital marketing team, you will play a crucial role in driving our online presence and helping us achieve our business objectives.Key Responsibilities:Content Optimization: Develop a deep understanding of content-based optimization and...


  • Thiruvananthapuram, Kerala, India Ontrack HR Services Pvt LTD Full time

    Job DescriptionAs an Insurance Training Specialist at Ontrack HR Services Pvt LTD, you will be responsible for the training and development of our front line sales team. This includes fully responsible for IRDA Training of Advisors & Licensing no of branch, as well as Sales, Training coordination within branch for common business goal drive.Key...


  • Thiruvananthapuram, Kerala, India Envestnet Full time

    Job SummaryAs a Workday HR Systems Specialist at Envestnet, you will be responsible for providing support for the Workday HRIS application, including researching and resolving problems, unexpected results or process flaws. You will also perform scheduled activities, recommend solutions or alternate methods to meet requirements, and collaborate with business...


  • Thiruvananthapuram, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

    Job SummaryWe are seeking a skilled and experienced Telecommunications Infrastructure Specialist to join our team at GREATBELL HR Consultancy Services PVT LTD.About UsGREATBELL HR Consultancy Services PVT LTD is a leading provider of Human Resources Services in the industry. Based in Kerala, we specialize in Technical and Hospitality Manpower Recruitment,...


  • Thiruvananthapuram, Kerala, India Ontrack HR Services Pvt LTD Full time

    Job OverviewAs an Insurance Training Specialist at Ontrack HR Services Pvt LTD, you will be responsible for the training and development of our front line sales team. This includes conducting new hire trainings, educating on on-boarding procedures, and introducing the concept of insurance to new hires. You will also be responsible for drawing a fine line...


  • Thiruvananthapuram, Kerala, India Genrobotic Innovations Private Limited Full time

    We are seeking an experienced HR Generalist with a strong background in payroll management to join our team at Genrobotic Innovations Private Limited. The ideal candidate will have a deep understanding of HR processes and procedures, as well as excellent interpersonal and communication skills.Key Responsibilities:Payroll ManagementAssist in processing...