HR Service Desk Specialist
1 week ago
As an HR Service Desk Specialist at Guidehouse, you will be the first point of contact for employees, managers, executives, and HR colleagues regarding HR procedures and processes. This role requires excellent communication skills, attention to detail, and the ability to maintain confidentiality.
Key Responsibilities:- Provide timely and accurate support to employees, managers, and HR colleagues via phone, email, or in-person.
- Maintain the HR Case Management system by addressing concerns, escalating issues when necessary, and ensuring completion of tasks.
- Proactively update and reconcile data in our global Human Capital Management system (HCM) to ensure information is current and accurate.
- Support a range of HR administrative processes throughout the employee lifecycle, including new hires, transfers, salary changes, terminations, and verification of employment.
- Contribute to the development of the HR knowledge base to enable employees to find answers to their questions quickly and easily via self-service.
- A degree from an accredited university plus 1 year of professional experience or 3+ years of professional experience in lieu of a degree.
- Solid verbal and written communication skills in English.
- A strong customer service orientation with high integrity and confidentiality in each interaction.
- Familiarity and understanding of HR policies and procedures.
- Strong Microsoft Office skills, particularly in PowerPoint, Excel, Word, and Outlook.
$65,000 - $80,000 per year, depending on location and experience.
About Us:Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package reflecting our commitment to creating a diverse and supportive workplace.
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