Human Capital Service Desk Specialist
3 weeks ago
Job Overview:
Guidehouse is seeking an HR professional to support the company's human capital management functions. The ideal candidate will have a strong understanding of HR policies and procedures, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide first-level support for HR-related inquiries from employees, managers, and executives
- Manage the HR case management system, addressing concerns and routing for escalation and completion
- Proactively maintain and administer accurate and timely HR data in the global Human Capital Management system
- Support a range of HR administrative processes, including new hires, transfers, salary changes, and terminations
- Contribute to the development of the HR knowledge base to help employees quickly find answers to their questions
- Troubleshoot HR-related issues and re-route as necessary
- Test new HCM enhancements prior to general release
- Identify areas of improvement in HR processes and documentation
Requirements:
- Degree from an accredited university plus 1 year of professional experience or 3+ years of experience in lieu of degree
- Solid verbal and written communication skills in English
- Strong customer service orientation and ability to maintain confidentiality
- Familiarity with HR policies and procedures
- Strong Microsoft Office skills
Preferred Qualifications:
- Experience with Workday and/or Service Now
What We Offer:
Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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