Human Capital Service Desk Specialist

3 weeks ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Overview:

Guidehouse is seeking a highly skilled HR Shared Services Professional to join our team. As a key member of our HR Shared Services team, you will be responsible for providing exceptional support to employees, managers, and HR colleagues regarding HR procedures and processes.

Key Responsibilities:

  • Provide first-level support for HR-related inquiries and concerns
  • Manage the HR Case Management system to ensure timely and accurate resolution of issues
  • Proactively maintain and administer accurate and timely HR data in our global Human Capital Management system
  • Support a range of HR administrative processes, including new hires, transfers, salary changes, and terminations
  • Contribute to the development of the HR knowledge base to enhance employee self-service capabilities
  • Troubleshoot HR-related issues and provide guidance to employees and managers

Requirements:

  • Relevant degree and 1+ year of professional experience or 3+ years of experience in lieu of degree
  • Strong verbal and written communication skills in English
  • Customer service orientation with high integrity and confidentiality
  • Familiarity with HR policies and procedures
  • Strong Microsoft Office skills

Preferred Qualifications:

  • Experience with Workday and/or Service Now

What We Offer:

Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package, reflecting our commitment to creating a diverse and supportive workplace.



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