Human Capital Service Desk Specialist
3 weeks ago
Job Overview:
Guidehouse is seeking a highly skilled HR Shared Services Professional to join our team. As a key member of our HR Shared Services team, you will be responsible for providing exceptional support to employees, managers, and HR colleagues regarding HR procedures and processes.
Key Responsibilities:
- Provide first-level support for HR-related inquiries and concerns
- Manage the HR Case Management system to ensure timely and accurate resolution of issues
- Proactively maintain and administer accurate and timely HR data in our global Human Capital Management system
- Support a range of HR administrative processes, including new hires, transfers, salary changes, and terminations
- Contribute to the development of the HR knowledge base to enhance employee self-service capabilities
- Troubleshoot HR-related issues and provide guidance to employees and managers
Requirements:
- Relevant degree and 1+ year of professional experience or 3+ years of experience in lieu of degree
- Strong verbal and written communication skills in English
- Customer service orientation with high integrity and confidentiality
- Familiarity with HR policies and procedures
- Strong Microsoft Office skills
Preferred Qualifications:
- Experience with Workday and/or Service Now
What We Offer:
Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package, reflecting our commitment to creating a diverse and supportive workplace.
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