Technical Support Associate

17 hours ago


Kozhikode, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000
Technical Support Associate

We are seeking a skilled Technical Support Associate to provide end-to-end technical assistance to our customers.

Your Key Responsibilities:

  • Handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide technical and general support resolution to the end user.
  • Interact with mobile phone carriers & other departments to resolve mobile service-related issues.
  • Ensure business rules & policies as dictated by operations documents are adhered to.
  • Meet Service Level Agreements (SLAs) and Key Results (KRs) on a daily and monthly basis.

Required Skills & Qualifications:

  • Able to communicate effectively in Portuguese/Spanish and English.
  • Willingsness to work in a rotational 24/7 shift environment.
  • Highly organized with an appreciation for process documentation.
  • Team player who thrives in a collaborative work environment.
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions.

Benefits:

  • Flexible Holiday Policy.
  • Hybrid Working Options.
  • Life & Medical Insurance.
  • Focus on Skill Development and Reimbursement for Certifications.
  • Wi-Fi and Mobile Bill Reimbursement.
  • Employee Well-being Activities.

About Us:

We simplify how businesses understand, manage, and transform their communications and cloud ecosystems.



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