Voice Process Associate

3 days ago

Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Role Overview:

We are seeking skilled professionals to support our clients in the US. The ideal candidate should possess excellent communication skills, experience in voice processes, and the ability to handle customer interactions with professionalism.

The ideal candidate will be responsible for handling customer calls from US clients, resolving queries related to products, services, or technical issues, and maintaining accurate records of customer interactions and follow-up actions.

To excel in this role, you will need:

  • A degree in any stream
  • 2–4 years of experience in voice process/customer support
  • Excellent verbal communication skills
  • Familiarity with CRM tools and call center software
  • Ability to work night shifts and meet performance metrics

PREFERRED attributes include a North American accent and a problem-solving attitude with the ability to think on your feet.

Key Responsibilities:

  • Handling inbound and outbound customer calls
  • Resolving customer queries and concerns
  • Maintaining accurate records of customer interactions

About the Role:

This is an exciting opportunity to join our team as a Voice Process Associate. As a Voice Process Associate, you will play a key role in supporting our clients in the US.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package

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