Technical Support Associate

1 week ago


Kozhikode, Kerala, India Xylem Learning App Full time
Job Description

Key Responsibilities

- Provide technical support to employees and customers for hardware, software, and network-related issues.
- Troubleshoot and resolve technical problems in a timely manner.
- Assist with software installations, updates, and configurations.
- Conduct user training and provide guidance on IT tools and best practices.
- Perform regular system maintenance to ensure efficiency and security.
- Collaborate with the internal IT team to address escalated issues.
- Coordinate with external vendors for technical support, repairs, and maintenance services.
- Maintain accurate records of support requests and solutions provided.

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