Technical Support Specialist

12 hours ago


Kozhikode, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Technical Support Specialist

We are seeking a skilled professional to join our team as a Technical Support Specialist. In this role, you will be responsible for managing helpdesk tickets and resolving customer issues in a timely and efficient manner.

About the Role:

  • You will be the primary point of contact for customers experiencing technical issues with our products and services.
  • You will analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • You will work closely with cross-functional teams to investigate potential product defects and develop automation techniques and diagnostic tools.
  • You will provide exceptional customer service and communicate complex technical information in a clear and concise manner.

Required Skills and Qualifications:

  • Proven experience as a Support Engineer or similar role with strong problem-solving, debugging and troubleshooting skills.
  • Good knowledge of Microsoft 365 and SharePoint integration with Teams.
  • Familiarity with helpdesk ticketing systems and escalation procedures.
  • Experience with tools like Log Reader, Fiddler and Browser Dev tools.

Benefits:

  • Opportunity to work with a cutting-edge technology stack.
  • Collaborative and dynamic work environment.
  • Ongoing training and development opportunities.

Additional Information:

Please note that we are looking for a highly motivated and organized individual who is able to prioritize tasks effectively and meet deadlines.



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