Expert Technical Support Specialist

4 days ago

Kozhikode, Kerala, India beBeeSystem Full time ₹ 12,00,000 - ₹ 20,00,000
System Support Specialist

The role of System Support Specialist is to monitor, analyze and resolve system issues in a timely and efficient manner. The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Monitor and manage support tickets via JIRA and email
• Troubleshoot and resolve issues across IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, and database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery
• Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution)

System Monitoring & Maintenance

• Perform regular health checks and performance monitoring of applications, integrations, and databases
• Assist with deployment validations, patch installations, and performance tuning as needed
• Proactively escalate critical issues per escalation protocols

Shift & Availability

• Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required

Documentation & Knowledge Sharing

• Maintain accurate and up-to-date incident logs
• Create and update knowledge base articles, SOPs, and troubleshooting documentation
• Contribute to knowledge transfer and onboarding of new team members

Compliance & Security

• Ensure all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001)
• Follow access and onboarding policies based on client environment guidelines

Required Qualifications

• In-depth experience in supporting and troubleshooting B2B integrations and translation flows
• Strong hands-on knowledge of bot monitoring, error handling, and RPA job management
• Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB
• Exposure to MySQL and GCP BigQuery is a strong plus
• Incident Management: Proven track record of working under pressure and adhering to strict SLAs
• Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools
• Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision

Preferred Experience

• 5–10 years of experience in production application support roles
• Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently
• Familiarity with cloud-native monitoring and alerting tools is an advantage

What We Offer

• Exposure to cutting-edge cloud and automation technologies
• Opportunity to work with global teams and enterprise clients
• Rotational flexibility and work-life balance initiatives
• Supportive environment for continuous learning and upskilling

  • Technical Support Specialist

    18 hours ago

    Kozhikode, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled professional to join our team as a Technical Support Specialist. In this role, you will be responsible for managing helpdesk tickets and resolving customer issues in a timely and efficient manner.About the Role:You will be the primary point of contact for customers experiencing technical issues...

  • Technical Support Specialist

    2 days ago

    Kozhikode, Kerala, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,00,00,000

    We are seeking a Technical Support Specialist to deliver exceptional post-sales support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.Key ResponsibilitiesSupport customers on product configuration, performance, and troubleshootingDiagnose, isolate, and resolve technical issues while coordinating fixes with...

  • Technical Professional

    22 hours ago

    Kozhikode, Kerala, India beBeeCybersecurity Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job SummaryAs a technical professional, you will be responsible for providing expert-level support to our global employees.Key ResponsibilitiesTech Support and Troubleshooting: Ensure timely operational and technical support for personal computers and troubleshoot all domestic computer hardware and software issues Problem Resolution: Provide prompt and...

  • IT Support Specialist

    2 days ago

    Kozhikode, Kerala, India beBeeHelpdesk Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: IT Support SpecialistThe role of the IT support specialist is to provide technical assistance to users of various applications.Key Responsibilities:Identify, research and resolve technical problems encountered by users.Provide first-level technical support for software and hardware issues.Escalate complex problems to senior technicians or...

  • IT Support Specialist

    1 day ago

    Kozhikode, Kerala, India beBeeItSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionThis is a full-time remote role for an IT Support Specialist. The IT Support Specialist will be responsible for providing technical assistance for desktop computers, troubleshooting technical issues, supporting printers, and performing computer repairs.Daily tasks include diagnosing hardware and software problems, resolving network issues, and...

  • Technical Support Engineer

    4 days ago

    Kozhikode, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team. As the primary point of contact for end-users, this individual will be responsible for providing top-notch technical support and maintenance for the VMware Horizon VDI platform.This role involves resolving complex technical issues, maintaining golden...

  • Technical Support and Enhancements Specialist

    22 hours ago

    Kozhikode, Kerala, India beBeeSecurity Full time ₹ 80,00,000 - ₹ 1,20,00,000

    System Support SpecialistThis role requires a strong understanding of physical security systems, integration capabilities, and excellent analytical skills to improve system performance and support operational security needs.Key Responsibilities:Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems...

  • Technical Support Specialist

    4 weeks ago

    Kozhikode, Kerala, India NIKSUN Full time

    Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...

  • IT Technical Specialist

    22 hours ago

    Kozhikode, Kerala, India beBeeComputer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job DescriptionWe offer a comprehensive range of travel services designed to meet the unique needs of our clients. Our team of experts provides personalized solutions for corporate and individual travelers alike.Key ResponsibilitiesProvide technical support and troubleshooting to ensure seamless operationsManage and maintain desktop computers and IT...

  • IT Infrastructure Support Specialist

    4 days ago

    Kozhikode, Kerala, India beBeeITINFRASTRUCTURESUPPORT Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Role: IT Infrastructure Support SpecialistWe are seeking a highly skilled and experienced IT Infrastructure Support Specialist to join our team.As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via various communication channels.Key Responsibilities:Technical Support Provision:Deliver...