IT Support Specialist

1 day ago


Kozhikode, Kerala, India beBeeHelpdesk Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: IT Support Specialist

The role of the IT support specialist is to provide technical assistance to users of various applications.

Key Responsibilities:

  1. Identify, research and resolve technical problems encountered by users.
  2. Provide first-level technical support for software and hardware issues.
  3. Escalate complex problems to senior technicians or third-party vendors as necessary.
  4. Collaborate with end-users to understand business requirements and implement solutions accordingly.

The IT support specialist will also be responsible for performing routine maintenance tasks such as updating software and monitoring system performance.

Technical Skills Required:
  1. Strong understanding of computer systems, software and hardware components.
  2. Experience with troubleshooting and resolving technical issues.
  3. Proficiency in Microsoft Office and other productivity software.
  4. Ability to learn and adapt to new technologies quickly.

Additional responsibilities may include:

  • Documenting and tracking technical issues.
  • Providing training and support to end-users.
  • Collaborating with cross-functional teams to implement new technology solutions.

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