Tech Support Specialist
2 days ago
Tech Support Specialist
About This Role:This position involves resolving technical cases created by customers seeking help with unexpected behaviors or answers about the software platform.
A successful candidate will be committed to delivering exceptional customer support experiences using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the software platform and all core functionalities is essential while employing various diagnostic tools to isolate the potential cause of the issue.
The specialist is expected to manage and resolve complex issues assigned to them but may need to coordinate assistance from additional teams for more intricate cases. Creative problem-solving, a collaborative nature, and flexibility are key to success in this role.
Serverside object-oriented JavaScript, Unix Shell scripting, and Windows scripting are also crucial for this position.
To excel in this role, we need someone who has strong troubleshooting/root cause isolation skills and demonstrated creative problem-solving approach and strong analytical skills.
Required Skills and Qualifications:- Strong technical knowledge of serverside object-oriented JavaScript, Unix Shell scripting, and Windows scripting
- Excellent customer service skills, including building trust, showing empathy, and effective communication
- Creative problem-solving skills and ability to think critically
- Collaborative nature and ability to work effectively in a team environment
This role offers a unique opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences.
-
IT Support Specialist
2 days ago
Kozhikode, Kerala, India beBeeHelpdesk Full time ₹ 40,00,000 - ₹ 80,00,000Job Title: IT Support SpecialistThe role of the IT support specialist is to provide technical assistance to users of various applications.Key Responsibilities:Identify, research and resolve technical problems encountered by users.Provide first-level technical support for software and hardware issues.Escalate complex problems to senior technicians or...
-
Tech Support Specialist
2 days ago
Kozhikode, Kerala, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000The role involves providing technical assistance to clients globally.Key responsibilities include:Delivering solutions over the phone and via other digital channelsHandling technical issues related to telecom, VoIP, networking, and communicationsRequired skills include:Proficiency in basic networking conceptsMastery of computer systems (software and...
-
IT Support Specialist
1 day ago
Kozhikode, Kerala, India beBeeItSupport Full time ₹ 9,00,000 - ₹ 12,00,000Job DescriptionThis is a full-time remote role for an IT Support Specialist. The IT Support Specialist will be responsible for providing technical assistance for desktop computers, troubleshooting technical issues, supporting printers, and performing computer repairs.Daily tasks include diagnosing hardware and software problems, resolving network issues, and...
-
IT Infrastructure Support Specialist
5 days ago
Kozhikode, Kerala, India beBeeITINFRASTRUCTURESUPPORT Full time ₹ 8,00,000 - ₹ 15,00,000Job Role: IT Infrastructure Support SpecialistWe are seeking a highly skilled and experienced IT Infrastructure Support Specialist to join our team.As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via various communication channels.Key Responsibilities:Technical Support Provision:Deliver...
-
Manufacturing Software Support Specialist
2 days ago
Kozhikode, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000Manufacturing Software Support Specialist">The role of a Manufacturing Software Support Specialist is pivotal in ensuring the seamless operation of manufacturing software systems, which are integral to monitoring and controlling production.This position involves troubleshooting issues, optimizing system performance, configuring MES solutions, and providing...
-
Kozhikode, Kerala, India PrimeX Meta Full timeCompany Description PrimeX Meta, based in Dubai, is an AI-powered IT solutions provider. We specialize in building scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our expertise allows us to offer innovative and effective IT solutions to clients worldwide. Role Description This is a full-time remote role for an...
-
Application Support Specialist
7 days ago
Kozhikode, Kerala, India beBeeApplication Full time ₹ 12,00,000 - ₹ 15,00,000Job OverviewAs a seasoned Application Support Specialist, you will be responsible for resolving complex technical issues and collaborating with development teams to ensure system stability and reliability.Key Responsibilities:Addressing critical system faults and troubleshooting server-level issues.Collaborating with development teams to resolve complex...
-
Medical Support Specialist
4 days ago
Kozhikode, Kerala, India beBeeCare Full time ₹ 4,00,000 - ₹ 8,00,000Job Title: Medical Support SpecialistThe primary goal of a Medical Support Specialist is to provide quality patient care while supporting the healthcare team in a hospital setting.Key Responsibilities:Assist patients with personal hygiene and regularly change bed linens, maintaining a clean and safe environment.Support movement of patients between beds,...
-
Tech Business Analyst
4 days ago
Kozhikode, Kerala, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 25,00,000Job Title: Technical Business AnalystWe are seeking a highly skilled Tech Business Analyst to join our team. As a key member of our organization, you will play a crucial role in driving business growth and success.About the Role:This is an exciting opportunity for a motivated and experienced professional to take on a challenging role that requires strong...
-
Technical Support Specialist
20 hours ago
Kozhikode, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000Job Title: Technical Support SpecialistWe are seeking a skilled professional to join our team as a Technical Support Specialist. In this role, you will be responsible for managing helpdesk tickets and resolving customer issues in a timely and efficient manner.About the Role:You will be the primary point of contact for customers experiencing technical issues...
