
Technical Support Specialist
1 day ago
We are seeking a Technical Support Specialist to deliver exceptional post-sales support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.
Key Responsibilities- Support customers on product configuration, performance, and troubleshooting
- Diagnose, isolate, and resolve technical issues while coordinating fixes with cross-functional teams
- Maintain high levels of customer engagement and satisfaction
- Use diagnostic tools and scripts to replicate and resolve issues
- Contribute to technical documentation and knowledge base
- Collaborate with teams to deliver the best customer experience possible
- Share insights and feedback internally to inform product growth
- 5+ years of experience in a technical support or customer-facing role
- Background in B2B SaaS and strong knowledge of network and security concepts
- Deep expertise in networking fundamentals
- Certifications preferred: CCNA or higher
- Working knowledge of Linux and firewalls
- Familiarity with cybersecurity best practices and vulnerability management
- Effective communicator with a passion for customer success
- Able to manage multiple issues in a fast-paced environment
Join a company at the forefront of cybersecurity, work remotely with a global team, have direct impact on customer success and product growth, and enjoy a fast-paced startup environment with room to grow and innovate.
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