Technical Support Specialist

1 day ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,00,00,000

We are seeking a Technical Support Specialist to deliver exceptional post-sales support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.

Key Responsibilities
  • Support customers on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with cross-functional teams
  • Maintain high levels of customer engagement and satisfaction
  • Use diagnostic tools and scripts to replicate and resolve issues
  • Contribute to technical documentation and knowledge base
  • Collaborate with teams to deliver the best customer experience possible
  • Share insights and feedback internally to inform product growth
Requirements
  • 5+ years of experience in a technical support or customer-facing role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in networking fundamentals
  • Certifications preferred: CCNA or higher
  • Working knowledge of Linux and firewalls
  • Familiarity with cybersecurity best practices and vulnerability management
  • Effective communicator with a passion for customer success
  • Able to manage multiple issues in a fast-paced environment

Join a company at the forefront of cybersecurity, work remotely with a global team, have direct impact on customer success and product growth, and enjoy a fast-paced startup environment with room to grow and innovate.



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