Technical Professional

1 day ago

Kozhikode, Kerala, India beBeeCybersecurity Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary

As a technical professional, you will be responsible for providing expert-level support to our global employees.

Key Responsibilities

  • Tech Support and Troubleshooting: Ensure timely operational and technical support for personal computers and troubleshoot all domestic computer hardware and software issues
  • Problem Resolution: Provide prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
  • Documentation and Knowledge Management: Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages. Create and maintain our knowledge base to support our users.
  • Asset Management: Manage deployment and rollout of software and hardware. Maintain an accurate inventory of company assets.
  • Cybersecurity: Collaborate with our cybersecurity team to ensure all our network assets are secured.

Requirements

  • Bachelor's degree in Computer Science or related field
  • 2+ Years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English. Additional languages are a plus.
  • Experience in working with international clients.

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