Technical Customer Service Representative

1 day ago

Kozhikode, Kerala, India beBeeProblemSolving Full time ₹ 90,00,000 - ₹ 1,20,00,000
Customer Support Specialist

We are a global financial services firm seeking a talented professional to join our dynamic team.

Key Qualities We're Seeking:

  • Effective communication skills.
  • Collaboration and teamwork abilities.
  • Creative problem-solving skills.
  • Adaptability and flexibility.
  • Strong work ethic and professionalism.

Key Responsibilities:

  • Provide technical assistance via email, forms, or telephone.
  • Diagnose and resolve basic technical issues related to Odessa and API/network connectivity.
  • Perform configuration changes in Odessa to meet user requirements.
  • Escalate complex issues to higher-level support teams or Odessa when necessary, ensuring proper documentation of the escalation process.
  • Maintain accurate records of user interactions and technical issues in the ticketing system.
  • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction.
  • Assist with user account management, including password resets and access permissions.
  • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
  • Participate in training sessions and workshops to enhance technical and customer service skills.
  • Collaborate with team members to improve support processes and enhance the overall user experience.

Required Skills:

  • Previous experience in a customer service or technical support role.
  • Knowledge of Odessa and its functionalities.
  • Strong problem-solving skills and ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A customer-oriented mindset with a desire to help others.

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