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Customer Service Representative Opportunity
3 weeks ago
Customer Service Representative Opportunity
We are seeking a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This is an excellent opportunity for individuals who excel in customer service and enjoy driving results through advanced Microsoft Excel skills, analytical abilities, and strong communication and negotiation skills.
As a key member of our team, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages. You will also be responsible for maintaining detailed records of follow-ups and interactions, generating reports on key metrics such as conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.
