Technical Support Professional

3 days ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 14,00,000
Job Title: Technical Support Professional

This role requires a skilled individual to provide high-quality technical support to customers worldwide.

Key Responsibilities:
  • Effective interaction with customers to gather information quickly
  • Communicate next steps and status to inspire confidence
  • Demonstrate troubleshooting skills to resolve customer issues
  • Cross-team collaboration to ensure seamless support
  • Develop an understanding of Azure Platform architecture and concepts
Requirements:
  • Strong communications skills
  • Excellent spoken and written English communication skills
  • Technical understanding of commerce platform concepts and procedures
  • Troubleshooting skills for online Account/Login issues

The successful candidate will be able to work independently and as part of a team to provide exceptional support to customers.

Preferred Qualifications:
  • Experience with Azure Platform and architecture
  • Knowledge of order to cash operations and billing systems


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