
Technical Support Professional
3 days ago
This role requires a skilled individual to provide high-quality technical support to customers worldwide.
Key Responsibilities:- Effective interaction with customers to gather information quickly
- Communicate next steps and status to inspire confidence
- Demonstrate troubleshooting skills to resolve customer issues
- Cross-team collaboration to ensure seamless support
- Develop an understanding of Azure Platform architecture and concepts
- Strong communications skills
- Excellent spoken and written English communication skills
- Technical understanding of commerce platform concepts and procedures
- Troubleshooting skills for online Account/Login issues
The successful candidate will be able to work independently and as part of a team to provide exceptional support to customers.
Preferred Qualifications:- Experience with Azure Platform and architecture
- Knowledge of order to cash operations and billing systems
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Technical Support Professional
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Technical Support Engineer
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Senior Technical Support Specialist
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Advanced Technical Support Specialist
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