
Technical Support Specialist
23 hours ago
Technical Support Specialist
\We are seeking a skilled and experienced Technical Support Specialist to provide technical support and assistance to our clients.
\The ideal candidate will have excellent communication skills, typing speed of 60-80 WPM, and experience in troubleshooting and resolving complex issues.
\The successful candidate will also have knowledge of ITIL, ticketing tools, and Google products such as Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, and Appsheet.
\Key Responsibilities:
\- \
- Provide technical support and assistance to clients via phone, email, or chat\
- Diagnose and resolve complex technical issues using SOP documents\
- Support customers with knowledge on various software applications and technical procedures\
- Familiarize yourself with support methodologies, case lifecycles, and analytical skills for breaking down issues\
- Collaborate with the support team to achieve customer satisfaction goals\
- \
Requirements:
\- \
- Minimum 15 years of regular, full-time education (10 + 2 + 3)\
- Flexibility with night shifts & rotation shifts\
- Carry 2 photocopies of Aadhar/PAN\
- Candidates to have registered EPs\
- Submit a valid copy of TCS application form during the drive\
- Good Knowledge of MS Office Word, Excel, and PowerPoint\
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