Technical Support Specialist

1 week ago

Kozhikode, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide timely and effective technical support to customers through various channels, ensuring a high level of satisfaction and empathy.
  • Leverage knowledge and training resources to provide consistent solutions to customers, quickly identifying escalations and creating expectation alignment with customers.
  • Document issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • Improve, hone, and develop skills and knowledge that accelerate support and product expertise.
  • Engage with peers, managers, and organizational leaders to provide collaborative solutions.

Essential Skills:

  • Proficient in US Accent and English Language, both Verbal and written.
  • Self-improvement and growth mindset.
  • Demonstrated logical approach to troubleshooting.
  • Consistently maintains a superior level of professionalism.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.

Requirements:

  • Completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent.
  • Work experience in similar set-ups like fueling industry, IT support, retail customer support center with trouble shooting experience is a must.
  • Experience with direct customer engagement in fast-paced customer focused environment.
  • Ability to work in 24X7 rotational shift environment and majorly in the US time zone.
  • Ability to work independently with minimal support in Hybrid model.
  • Ability to multi-task and has good typing speed at least 50 words per min.
  • Should be 100% conversant to listen, understand and respond in US accent.
  • Document everything and do it with tremendous detail.
  • Be a voracious learner and demonstrate growth.

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