Technical Support Specialist

1 day ago

Kozhikode, Kerala, India beBeeNetwork Full time  60,000 -  90,000

Job Summary:

We are seeking a skilled Technical Support Specialist to provide hands-on technical assistance to end-users across the organization.

The role involves installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

Key Responsibilities:

  • Provide on-site and remote support for desktops, laptops, printers, and peripherals
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.)
  • Install, configure, and upgrade end-user hardware and software as per IT policies
  • Manage user accounts, access rights, and group policies in Active Directory
  • SUPPORT CONNECTIVITY ISSUES INCLUDING LAN, WI-FI, VPN, AND IP TELEPHONY
  • Coordinate with vendors for hardware repairs or replacements
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution
  • Assist with onboarding/offboarding activities (device setup, profile configurations)
  • Participate in IT asset inventory, audits, and compliance reporting
  • Maintain documentation, FAQs, and user guides for common issues

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