
Technical Support Engineer
6 days ago
We are looking to add product specialists to our growing support team at
LithosPOS
. As a SaaS company, our support is 24/7 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.
The job will require that you provide immediate support to our users via Chat/Phone/Email. So most of your day will be spent responding to and following up on questions raised on Chat/Phone/Email. You might be required to occasionally get on a call with users to help onboard or troubleshoot issues.
Responsibilities include being able to answer questions about the product, help new users with onboarding, and troubleshoot issues. Support reps are expected to be product experts and double up as pre-sales engineers. You will be the voice of the customer and the face of LithosPOS. As such, you will listen between the customer and engineering, and product teams. You will also represent the customer and provide the right insights to the product team.
Responsibilities
- Responsible for the customer support experience with LithosPOS
- Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
- Provide support to customers through Live Chat, Email / Phone
- Ensure quality resolution to avoid escalations from customers and reopening of an issue
- tickets.
- Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
- Assume responsibility for developing detailed knowledge about specific products.
- Ensure internal knowledge reference pages are updated.
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring
- Work in rotational shifts, including nights, to support our global customer base
Qualifications
Language Qualification
English Language: fluent in reading, writing, and speaking.
- Strong problem-solving and troubleshooting skills, and the ability to use various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions
- Excellent Communication Skills – verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning, and professional development.
- Experience in one or more of these areas is desirable
- Experience troubleshooting Open Source Databases like MySQL,
- Experience troubleshooting SAAS applications
- Basic Networking, Storage, and Platform troubleshooting skills.
-
Technical Support Engineer
2 weeks ago
Kozhikode, Kerala, India ACIX MIDDLE EAST Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video...
-
Technical Support Engineer
6 days ago
Kozhikode, Kerala, India Lithos Technosoft LLP Full time ₹ 1,50,000 - ₹ 3,00,000 per yearWe are looking to add product specialists to our growing support team at LithosPOS. As a SaaS company, our support is 24/7 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards.The job will require that you provide immediate support to our users via...
-
Kozhikode, Kerala, India Software Associates Information Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob SummaryWe are seeking a skilled and customer-focusedTechnicalSupport and Implementation Engineerto join our IT team. This role involves providing technical support to end-users and clients.Key ResponsibilitiesTechnical Support:Provide first and second-line support to internal users and external clients via phone, email, and ticketing systems.Troubleshoot...
-
Solar Technical Engineer
4 days ago
Kozhikode, Kerala, India Phenomenal HR Full time ₹ 5,00,000 - ₹ 25,00,000 per yearJob Title: Solar Technical Engineer Qualification: Master's Degree in Electrical Engineering Experience: Minimum 3 to 5 years of hands-on experience in the Solar IndustryKey Responsibilities:Design, plan, and oversee solar PV systems (rooftop & ground-mounted)Conduct site assessments, feasibility studies, and load calculationsPrepare technical drawings,...
-
Technical Designer
6 days ago
Kozhikode, Kerala, India Ellix Hr Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per yearTechnical Designer-AutoCAD ExpertLocation: Calicut, KeralaExperience: 4–8 yearsIndustry: Engineering Design for Commercial & Interior Projects for UAE & EuropeWe're looking for a Technical Designers& Draftsman with strong AutoCAD skills to support the delivery of high-quality interior projects. If you enjoy creating precise drawings, coordinating with...
-
L1 field support engineer in abudhabi-onsite
4 weeks ago
Kozhikode, Kerala, India Leading IT Company In UAE Full timePosition: L1 Field Support EngineerLocation: UAE - AbudhabiQualifications:3-5 years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., Service Now,...
-
Tech Support Engineer
6 days ago
Kozhikode, Kerala, India Brototype Full time ₹ 21,000 per yearVacancy : Tech Support Engineer- CalicutJob descriptionWe are actively and urgently looking for fresher or experienced candidates who has strong base over any programming languages like Java, JavaScript, Python, Flutter, Dot net etc.REQUIREMENTS:-Should know basics programming.-Should be able to take small tech sessions and Speak with students.-Should know...
-
IT Engineer
1 week ago
Kozhikode, Kerala, India Clambell Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're seeking an experienced IT Engineer to join our team. As an IT Engineer, you will be responsible for designing, implementing, and maintaining our IT infrastructure, ensuring high availability, security, and performance. You will play a key role in supporting our business operations and driving innovation through technology.Responsibilities:Design,...
-
Desktop Support Engineer
1 week ago
Kozhikode, Kerala, India MAKEWAY Full time ₹ 1,80,000 - ₹ 2,40,000 per yearSystem Engineer Qualifications / Skills:communication skillsDecision-makingInformation securityTroubleshooting:Identifying and resolving hardware-related issues, often involving collaboration with software engineers.Knowledge of systems engineering software tools, This includes knowledge of processors, memory, storage, and networking...
-
Technical Solutions Leader, India Operations
6 days ago
Kozhikode, Kerala, India Previse Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Technical Solutions Leader India OperationsOpportunity IntroductionAre you ready to take on a dynamic and impactful role that combines your technical expertise, leadership skills, and creativity? This is your opportunity to join Previse Solutions, an innovative and growing IT services company, and play a key role in shaping our future.We're a...