Senior Technical Support Associate
13 hours ago
Technical Support Specialist
This role is responsible for providing exceptional customer service through various communication channels. The successful candidate will possess excellent communication skills, particularly in international voice support.
Key Responsibilities- Resolve technical issues related to mobility applications, desktop systems, and general system problems with a high degree of accuracy.
- Troubleshoot Outlook, VPN, Citrix, and VDI-related issues efficiently and effectively.
- Maintain a deep understanding of Microsoft Office and Office 365 to provide expert-level support.
- Handle escalated calls from the L1 team professionally and resolve tickets within agreed service level agreements (SLAs).
- Ensure positive customer experiences and meet quality standards, regulatory requirements, and company policies.
- Excellent communication skills with experience in international voice support.
- Hands-on experience in mobility application and desktop/general system-related issues.
- Good experience in troubleshooting Outlook, VPN, Citrix, and VDI-related issues.
- In-depth knowledge of MS office/O365.
- Experience in telecom is an added advantage.
The selected candidate will have the opportunity to work with a dynamic team, receive continuous training and development opportunities, and grow their career in a fast-paced industry.
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