Strategic Sales Leadership
3 weeks ago
Key Responsibilities:
- Oversee the daily operations of the Sales Desk, ensuring seamless management of sales activities.
- Collaborate with the Sales Development Manager to develop and implement strategies for sales growth.
- Lead a team of 15 Sales Desk Managers, providing guidance and support to drive sales through telephonic communication.
- Develop and execute sales strategies, focusing on life insurance planning techniques and case development.
- Provide sales tracking, reporting, and analysis to support business decisions.
- Work closely with the LPC Team, Sales Promotion, Marketing, Product, and Operations teams to establish class advisors and resolve field queries.
- Establish a governance rhythm and expectations with the team, ensuring clear communication and alignment.
- Onboard and continuously skill and train SDMs, ensuring they have the necessary tools and resources to succeed.
- Drive advisor activation, retention, and growth, as well as conduct quality checks on work done.
- Identify improvement areas and implement action points based on agent surveys.
Measures of Success:
- Increase activation, NOP, and premium in the given agent segment.
- Achieve the goal sheet provided at the start of the year.
- Satisfactorily resolve queries received from the field.
- Maintain a feedback rating of more than 4 out of 5.
Key Competencies/Skills Required:
- Strong understanding of internal and external best practices.
- Excellent people management and cross-functional skills to collaborate with internal and external stakeholders.
- Strong business acumen to meet monthly, quarterly, and yearly targets.
- Strong communication skills in English and Hindi, with a willingness to learn and coach others.
- Proficient in selling skills, hiring, and selection, as well as development of team members.
- Expert in relationship building.
Desired Qualification and Experience:
Postgraduate in any stream with a minimum of 15 years of experience in case development and life insurance planning techniques. Strong industry knowledge, particularly with the competitive landscape.
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