Grievance Resolution Specialist

Job OverviewWe are seeking a seasoned professional to fill the role of Grievance Redressal Officer-HO.ResponsibilitiesReinstate consumer faith in our brand by resolving escalations efficiently.Collaborate with senior stakeholders to deliver timely and effective resolutions.Develop projects for enhancing consumer experience, operational efficiency, and...

Regional Customer Experience ManagerThis role is responsible for overseeing the customer experience, hospitality, and grievance redressal process for homebuyers and customers across residential/commercial projects in assigned regions.Key Responsibilities:Enhance Customer Experience at all touchpoints consistentlyInfuse Hospitality elements across the journey...

Job DescriptionAbout Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million...

Job Description">">Key Responsibilities:">">Manage customer grievances as the primary owner, including running the day-to-day grievance desk on email/phone and other channels, acknowledging within policy TATs, sorting and prioritizing severity and urgency, and driving first-time resolution with product, ops, collections, risk, and partner teams.">Track and...

Job Overview:This role entails handling and resolving escalated customer grievances in a timely and empathetic manner.Key Responsibilities:Serve as the primary contact for handling escalated customer issues across all communication channels.Analyze customer complaints by engaging with relevant departments.Conduct thorough root cause analysis and recommend...

Job Role OverviewThis role involves engaging with stakeholders to address customer complaints efficiently and effectively. Key responsibilities include reviewing and approving resolutions for customer complaints submitted by various teams, ensuring timely resolution through access to required systems and personnel, collaborating with team leads to finalize...

Senior Customer Resolution ManagerAbout the Role:We are seeking an exceptional Senior Customer Resolution Manager to oversee the resolution of customer complaints, ensuring timely and efficient resolution processes. The ideal candidate will have excellent communication skills, be able to manage multiple tasks simultaneously, and possess strong analytical and...

Dispute Resolution SpecialistWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team.About the Role:This is an exciting opportunity for a seasoned professional with 8–10 years of post-qualification experience in dispute resolution and litigation.The successful candidate will be responsible for managing litigation...

Job Category KMBL Degree Level Bachelor s Degree Role Grievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations...

Job DescriptionRole: Grievance Redressal OfficerJob Role- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.- Suggest projects for improvement in...