Customer Experience and Grievance Resolution Lead

Job DescriptionAbout Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million...

Job Role OverviewThis role involves engaging with stakeholders to address customer complaints efficiently and effectively. Key responsibilities include reviewing and approving resolutions for customer complaints submitted by various teams, ensuring timely resolution through access to required systems and personnel, collaborating with team leads to finalize...

We are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...

We are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...

Job Title: Regional Customer Experience LeadKey Responsibilities:Lead a team of customer service professionals to address client requests and complaints for retail assets.Close the feedback loop on customer complaints and detractor feedback, incorporating changes for continuous improvement.Monitor the quality of service request and resolution, providing...

Regional Customer Experience ManagerA seasoned professional is required to oversee the entire customer experience and grievance redressal process for a prestigious client.About the Role:The Regional Customer Excellence & Grievance Redressal Manager will be responsible for ensuring seamless customer interactions, incorporating hospitality elements throughout...

We are hiring on behalf of our Esteemed Real Estate Client , a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality. About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal...

Job OverviewWe are seeking a seasoned professional to spearhead customer experience and grievance redressal for our esteemed real estate client.About the RoleEnhancing customer experience at all touchpoints consistentlyInfusing hospitality elements across the journey and through customer associationResponse managementGrooming & Etiquette standard management...

Job OverviewAs a critical customer touchpoint, this role involves managing and resolving escalated customer grievances efficiently.Key Responsibilities:Investigate and analyze customer complaints by collaborating with relevant internal departments.Conduct thorough root cause analysis and propose corrective/preventive actions.Ensure timely resolution of cases...

Job OpportunityWe are seeking a Customer Support Specialist to join our team.This role involves resolving customer complaints and grievances in a professional and empathetic manner. You will be responsible for investigating issues, identifying root causes, and delivering effective solutions. Close coordination with internal teams is essential to achieve this...