Regional Customer Experience Manager

1 day ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000
Regional Customer Experience Manager

A seasoned professional is required to oversee the entire customer experience and grievance redressal process for a prestigious client.

About the Role:

The Regional Customer Excellence & Grievance Redressal Manager will be responsible for ensuring seamless customer interactions, incorporating hospitality elements throughout the journey, and addressing customer concerns in a timely manner.

Key Responsibilities Include:

  • Consistently Enhancing Customer Experience at all touchpoints
  • Infusing Hospitality Elements Across the Journey and Through Customer Association
  • Response Management
  • Grooming and Etiquette Standard Management Reflection in All Conversations and Communications
  • Addressing Customer Concerns According to CGRT Process Flow
  • Collaborating with Internal Departments to Drive Customer Satisfaction and Process Excellence Internally as Well

Responsibilities Include Handling Escalated Customer Grievances, Working Closely with Sales, CRM, Projects, and Legal Departments, and Ensuring Processes Comply with RERA Guidelines and Company Policies.

Qualifications:

To Be Successful in This Role, You Will Need:

  • 12-15+ Years of Experience in Customer Service, Grievance Redressal, or CRM Roles
  • Proficiency in CRM Software (Salesforce/SFDC Preferred) and MS Office Tools
  • Excellent Communication, Negotiation, and Interpersonal Skills with a Customer-Centric Approach
  • Strong Analytical and Problem-Solving Capabilities with the Ability to Handle Escalations Effectively
Required Skills:

You Will Require:

  • Customer Service Expertise
  • Grievance Redressal Knowledge
  • CRM Software Proficiency
  • Strong Communication Skills
  • Analytical Skills

This Is an Excellent Opportunity to Grow into Pan-India Grievance Management Leadership Roles as the Organization Scales.

  • Regional Customer Experience Lead

    1 day ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 18,60,000 - ₹ 21,98,500

    Job Title: Regional Customer Experience LeadKey Responsibilities:Lead a team of customer service professionals to address client requests and complaints for retail assets.Close the feedback loop on customer complaints and detractor feedback, incorporating changes for continuous improvement.Monitor the quality of service request and resolution, providing...

  • Regional Sales Manager

    3 weeks ago

    Mumbai, Maharashtra, India Aanvii Hearing Solutions Pvt. Ltd. Full time

    Job DescriptionJob Title: Regional Sales Manager (RSM)Company: Aanvii Hearing SolutionsJob Summary: We are seeking a dynamic and results-driven Regional Sales Manager (RSM) to drive sales performance, market expansion, and brand visibility. The RSM will manage a team, develop regional strategies, and execute ATL (Above The Line) and BTL (Below The Line)...

  • Regional Growth Manager

    5 days ago

    Mumbai, Maharashtra, India beBeeRegional Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Job OverviewThis role involves driving strategic marketing, pricing, and portfolio management for polymer dispersions and adhesives in India and Asia.Key Responsibilities:Strategic Marketing & Market Insights: Lead market analysis to identify opportunities and challenges across targeted segments.Business Strategy & Portfolio Optimization: Shape and execute...

  • Regional Sales Manager

    3 days ago

    Mumbai, Maharashtra, India Avomind Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The CompanyOur client is a leading multinational company specializing in premium consumer goods, with a strong focus on the pet nutrition sector. With over a century of heritage, the company operates across Asia, North America, and Europe, and is known for its high-quality, innovative, and trusted product lines.In Asia, the company manages its own...

  • Regional Product Manager

    4 days ago

    Mumbai, Maharashtra, India Team Computers Full time

    Position: Regional Product Manager - HPELocation: MumbaiIndustry: IT ServicesExperience Required: YrsNo. of opening: 1We have an Opening for Regional Product Manager - HPEJob Description:•(KRA/KPI's) for Regional Product Manager - HPE - Entire HPE Portfolio Server Storage and Networking, DCOpportunities and lead generation from VendorsTarget Setting with...

  • Regional Product Manager

    4 days ago

    Mumbai, Maharashtra, India Team Computers Full time

    Position: Regional Product Manager - LenovoLocation: MumbaiIndustry: IT Hardware & NetworkingExperience Required: 7 to 10 yrWe have an Opening for Regional Product Manager - LenovoMin year of Exp:- 7 to 10 yrNo. of opening: 1Location :- MumbaiJob Description:•(KRA/KPI's) for Regional Product Manager - Lenovo - Entire Lenovo Portfolio (ISG/CSG)Opportunities...

  • Regional Manager

    4 weeks ago

    Mumbai, Maharashtra, India Innowave Global Express Private Limited (A Group Inland Company) Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a role for a Regional Manager located in Mumbai. The Regional Manager will be responsible for overseeing daily operations within the assigned region, ensuring that all business objectives and targets are met. Tasks include managing a team, developing strategies to improve...

  • Regional Sales Manager

    4 weeks ago

    Mumbai, Maharashtra, India Sonata Software Full time

    Job DescriptionKey Responsibilities:- Develop and execute the business plan, strategy, and structure for the assigned region and business vertical.- Take full ownership of revenue and gross contribution (GC) targets for the region.- Define and implement an effective sales structure and enablement strategy to empower the regional sales team.- Collaborate with...

  • Regional Whs Manager, Regional Manager Whs

    2 hours ago

    Mumbai, Maharashtra, India Amazon Full time

    At Amazon here is an opportunity for highly talented bright and driven people to create history If you would like to be a part of the team this is your chance The Regional EHS Manager will lead Amazon Fulfillment s EHS operations across multiple fulfillment centers in each of the regions in India We are looking for strong leaders who are passionate...

  • Halma - Regional Development Manager

    5 days ago

    Mumbai, Maharashtra, India Halma PLC Full time

    We are seeking a visionary and strategic Regional Development Manager to drive business growth and expansion across the assigned region. The ideal candidate will possess a strong mix of leadership, stakeholder management, and business development skills.Key Objectives:- Develop and execute a regional expansion strategy in alignment with company goals.-...