Customer Experience Specialist

2 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 20,00,000

Job Overview

We are seeking a seasoned professional to spearhead customer experience and grievance redressal for our esteemed real estate client.

About the Role

  • Enhancing customer experience at all touchpoints consistently
  • Infusing hospitality elements across the journey and through customer association
  • Response management
  • Grooming & Etiquette standard management reflection in all conversations & communications
  • Addressing customer concerns as per CGRT Process flow
  • Collaborating with internal departments to drive customer satisfaction and process excellence internally as well

Responsibilities

  • Handling escalated customer grievances related to home purchases, project delivery, and other critical issues
  • Developing and implementing effective customer service strategies to improve satisfaction and loyalty
  • Collaborating with cross-functional teams to resolve complex customer complaints and concerns
  • Identifying areas for process improvement and recommending changes to enhance customer experience
  • Maintaining accurate records of customer interactions and resolving issues in a timely manner

Requirements

  • Proven track record of success in customer-facing roles, preferably in real estate or a related industry
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and stakeholders
  • Strong problem-solving and analytical skills, with ability to analyze complex customer issues and develop effective solutions
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Bachelor's degree in Business Administration, Marketing, or a related field

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