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Customer Experience Specialist
2 weeks ago
As a Customer Experience Specialist, you will be responsible for managing customer emails and service requests in a timely and efficient manner.
Key Responsibilities- Manage customer emails and service requests by responding promptly to inquiries and resolving issues in accordance with internal and external turnaround times.
- Ensure that all customer interactions are handled professionally and courteously, providing excellent customer service at every touchpoint.
- Utilize strong communication skills to effectively communicate with customers, colleagues, and other stakeholders to achieve mutually beneficial outcomes.
- Proficient English language skills (oral and written).
- Strong problem-solving and analytical skills to resolve complex customer issues.
- Knowledge of General Insurance products and regulatory requirements.
- 100% recording and registration of customer complaints/requests/queries as per guidelines.
- Timely response to customer emails and service requests.
