Senior Customer Experience Specialist
1 day ago
At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo.
We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.
Senior Customer Experience Specialist at ZeroNorth
As a Senior Customer Experience Specialist, you will be a key player in ensuring our customers receive world-class support and have a positive experience with our innovative solutions.
You will take ownership of complex issues, guide users, and collaborate with internal teams to enhance the customer experience continuously.
Key responsibilities:
- Provide prompt, professional, and top-tier support to customers via Intercom, email, phone, and other communication tools.
- Troubleshoot complex technical and functional issues, identify root causes, and deliver effective solutions or escalate when necessary.
- Onboard and guide new customers to ensure smooth adoption of our platform and services.
- Maintain up-to-date, in-depth knowledge of ZeroNorth's products and platform functionality, and understand how they resolve our customers' issues.
- Contribute to and maintain internal documentation, FAQs, and customer-facing knowledge bases.
- Actively collaborate with product, engineering, and commercial teams to ensure customer feedback is shared and acted upon, constantly seeking opportunities to improve processes and customer outcomes.
Your profile:
- 5+ years of experience in customer support, technical support, or client-facing roles, preferably in B2B SaaS.
- Strong understanding of the maritime/marine industry.
- Quick learner with the ability to explain software products, integrations, and troubleshooting steps.
- Excellent written and verbal communication skills in English, able to explain complex ideas clearly.
- Proactive, growth-oriented mindset, open to continuous learning and collaboration.
- Passion for emerging technologies, especially GenAI, with an interest in applying them to improve customer experience.
- Strong problem-solving skills and ability to work in a fast-paced, dynamic environment
About ZeroNorth
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.
-
Senior Implementation Specialist
1 week ago
Mumbai, Maharashtra, India TEBillion Full time ₹ 10,00,000 - ₹ 15,00,000 per yearCompany DescriptionTEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. TEB Apps is a business automation and Customer Relationship Management (CRM) software designed to maximize conversion rates, accelerate growth, and boost revenue. Spotless Data ensures reliable, clean data to...
-
Customer Success Specialist
1 week ago
Mumbai, Maharashtra, India TEBillion Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionTEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. TEB Apps offers business automation and Customer Relationship Management (CRM) software to maximize conversion rates, accelerate growth, and boost revenue. Spotless Data ensures reliable, clean data for...
-
Customer Experience Specialist, South Asia
2 weeks ago
Mumbai, Maharashtra, India Cochlear Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThe Customer Experience Specialist will play a pivotal role in enhancing the overall service experience for our patients and healthcare professionals across South Asia. This position is designed to ensure that our operational processes are not only efficient but also aligned with our commitment to delivering exceptional customer service.The primary focus...
-
Senior Specialist
3 days ago
Mumbai, Maharashtra, India Aegan Technologies Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: Senior Specialist – Coding (Surgery – Gastroenterology)Work Mode: Work from OfficeShift: Morning ShiftLocations: Mumbai, Hyderabad, ChennaiJob DescriptionWe are hiring a Senior Specialist – Coding with expertise in Surgery coding, specifically Gastroenterology. The role involves accurate coding of surgical procedures, ensuring compliance,...
-
Senior Specialist
1 week ago
Mumbai, Maharashtra, India Mercer Full time ₹ 1,20,000 - ₹ 2,40,000 per yearWe are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Specialist Transactional ServicesWere seeking a Senior Specialist- Transactional Services who will be part of the reinsurance contract...
-
Customer Service Specialist
1 week ago
Mumbai, Maharashtra, India Little Muffet Full time ₹ 1,50,000 - ₹ 4,50,000 per yearCompany DescriptionLittle Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....
-
Customer Support Specialist
7 days ago
Mumbai, Maharashtra, India RV FINANCE Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionRV FINANCE is an investment banking company based out of Luneville, Grandest, France. The company is committed to providing top-tier financial services and investment solutions. Situated at 81 Rue D'Alsace, RV FINANCE enjoys a strong presence in the finance sector, delivering reliable and expert support to its clients globally.Role...
-
Senior Specialist
3 days ago
Navi Mumbai, Maharashtra, India DP World Express Logistics Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSenior Specialist - People Shared Services - Data & Reporting - Global Service Centre About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve...
-
Senior Specialist
5 days ago
Mumbai, Maharashtra, India Aptia Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout AptiaFounded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.With a...
-
Customer Experience Specialist
5 days ago
Mumbai, Maharashtra, India Aliens Tattoo Full time ₹ 5,00,000 - ₹ 10,00,000 per yearResponsibilities:Make Calls to connect with leads in real timeMaintaining Sales processes and SOPsHandling inquiries through Inbound Calls & Chat.Build High-quality relationship.Gather leads and customer information and update in CRMProvident fund