Customer Experience Specialist

5 hours ago

Mumbai, Maharashtra, India Zigsaw Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Description Mission We are looking for an experienced, passionate, and motivated Customer Experience Specialist to join our team As our Customer Experience Specialist, you will be instrumental in implementing our business strategy by actively providing an immersive experience to customers and driving sales. Along with your team, your goal will be to convert each prospect into a raving fan of company. Your mission is to improve the customer experience by attending to them in realtime, helping them with their query through calls and chats, and generating ; Responsibilities Make Calls to connect with leads in real time Reply to Direct Chats to connect with them in realtime Maintaining and following Sales processes and SOPs Handling inquiries through Inbound Calls amp; Chat. Build Highquality relationships with Prospects, Customers, and teams. Maintain CRM database Gather leads and customer information and update in CRM Work with team to reach goals Should be able to work late or come early if the work assigned is not completed Provide correct recommendations, and information to the leads and customers Participation in Team building activities and HR events Lead Management Lead Mining Achieve Target Coordinate with teams and ensure that the customer experience is not hampered
EducationExperience Sales experience is mandatory Excellent communication skills Females preferred Requirements Minimum High School completed Graduate preferred 1 Sales amp; Customer Service Experience Good Communication skills written and verbal. Persuasive speaking skills Thorough understanding of prospecting and negotiation techniques Selfcontrol and Selfmotivated Empathy, Adaptability, Attentiveness, Patience amp; Ability to use Positive language Effective Listening amp; Time management skills Willingness to Improve amp; ability to admit when you dont have an answer or when nbsp;nbsp;you are wrong, Ability to receive feedback No of position 3

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