Customer Experience Specialist
12 hours ago
We are currently seeking a highly skilled Customer Experience Specialist to join our team in India.
Job OverviewThis is an exceptional opportunity for a dynamic individual who is passionate about delivering exceptional customer service and support. The ideal candidate will be responsible for managing customer interactions over the phone, providing top-notch service and ensuring a positive experience for our clients.
The successful candidate will have 0-5 years of experience in the customer service sector and possess excellent verbal communication skills in English and Hindi or other regional languages. They will also have the ability to listen actively and empathize with customers.
Key Responsibilities- Handle inbound and outbound voice calls with customers.
- Provide outstanding customer service and support through effective communication.
- Resolve customer queries and issues in a timely manner.
- Document customer interactions and maintain accurate records.
- Work collaboratively with team members to achieve service goals and targets.
- Excellent verbal communication skills in English and Hindi or other regional languages.
- Ability to listen actively and empathize with customers.
- Basic understanding of customer service principles and practices.
- Proficiency in using computer systems and software applications.
- Strong problem-solving skills and the ability to think on your feet.
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