Senior Technical Customer Experience Specialist

1 day ago

Navi Mumbai, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Senior Support Specialist

We are seeking a skilled professional to fill the role of Senior Support Specialist. In this position, you will play a key part in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Solve complex technical issues for end-users and stakeholders with accuracy and efficiency
  • Conduct thorough research to identify root causes of problems and implement timely resolutions
  • Communicate technical information effectively via email, chat, ticketing systems, and conference calls
  • Develop knowledge base resources for end-users and support analysts
  • Maintain software solutions to enhance user experience and increase autonomy for support analysts
Required Skills and Qualifications:
  • 3+ years of experience in Application Production L1 & L2 support
  • 2+ years of experience managing applications using technologies such as Python, AWS, JavaScript, or any JavaScript framework
  • 2+ years of experience debugging SQL queries and stored procedures in relational database management systems
  • Ability to troubleshoot applications independently with multiple concurrent priorities
  • Strong communication skills for collaboration with team members and teams
  • Experience with service desk tools like BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk
  • Bachelor's degree in computer science or related field
  • Demonstrated domain knowledge in financial/investment data and/or analytics is a plus
Benefits:

Our organization offers a dynamic work environment where you can grow your skills and advance your career. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and respectful to all employees.

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