Senior Technical Support Specialist

7 hours ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000
Job Summary

As a technical professional, we are seeking experienced individuals to fill the role of Senior Technical Support Specialist.

Key Responsibilities:
  • Provide expert-level technical support to customers, addressing complex issues and ensuring customer satisfaction.
  • Collaborate with cross-functional teams to identify and resolve technical challenges.
  • Manage and prioritize technical support tickets, delivering timely and effective solutions.
  • Document and communicate technical knowledge and best practices to customers and internal teams.
  • Conduct ongoing analysis and improvement of technical processes and systems to enhance the customer experience.
Required Skills and Qualifications:
  • Bachelor's degree in computer science, information technology, or related field.
  • At least 1-2 years of experience in technical support, with a focus on providing senior-level support.
  • Strong foundation in one or more areas: data integration, databases, cloud technologies.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively convey technical information to diverse audiences.

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