IT Technical Support Specialist

15 hours ago


Mumbai, Maharashtra, India beBeeIT Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: IT Help Desk Specialist Level 2

Description:

  • This role is responsible for providing technical support and troubleshooting services to clients across multiple platforms, including Windows and Mac OS.

Key Responsibilities:

  • Technical Support & Troubleshooting:
    • Offer L2 support for Windows & Mac platforms, resolving complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
    • Troubleshoot and resolve technical issues in a timely manner using remote support tools.
    • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
    • Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.
  • Ticket Management & Documentation:
    • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
    • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
    • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.


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