Technical Support Specialist
5 days ago
We are seeking a skilled and experienced System Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing high-quality support to our clients.
- Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop connections.
- Troubleshoot and resolve complex technical issues with software applications and hardware devices.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Required Skills and Qualifications:
- 9+ years of experience in system support with expertise in SQL, Unix, VB, Powerquery, Python, and monitoring/job scheduling tools.
- Hands-on experience with Control-M and basic support processes like incident management.
- Well-versed in ServiceNow or similar tool and regulatory reporting experience is desirable.
- Strong written and oral communication skills with self-driven individuals who meet high accountability standards.
- Benefits:
- India shift (07:30 to 16:30 IST) with the option to work UK shifts.
- Opportunity to work on challenging projects with a talented team.
- Continuous learning and development opportunities.
- Others:
- Shift timings may vary based on business requirements.
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