Technical Support Specialist
1 day ago
Job Summary
We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and customer service, with the ability to troubleshoot complex technical issues and provide high-quality support to customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot complex technical issues using various software and hardware platforms.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Document and escalate customer issues as necessary.
- Contribute to knowledge base articles and training materials to enhance technical skills and customer knowledge.
- Technical expertise in desktop applications, Windows operating systems, and network protocols.
- Ability to comprehend end-user issues from international locations.
- Strong communication and interpersonal skills.
- Experience working with CRM and ticketing systems.
- Education qualification: Any graduate (Engineering / Science).
This is an exciting opportunity to join a dynamic team and take your technical skills to the next level. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
As a Technical Support Specialist, you will be responsible for providing exceptional customer service and resolving technical issues efficiently. If you have a passion for technology and a desire to work with a leading company, we encourage you to apply.
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